Transitional Living Case Manager

The Spring Shelter•Sand Springs, OK

4d•Onsite

About The Position

The Spring is seeking a Transitional Living Case Manager to provide day-to-day administrative support for residents of the Transitional Living programs. This role also involves providing trauma-informed case management to survivors of domestic violence, sexual assault, stalking, and human trafficking. Key responsibilities include conducting intakes, developing individualized service and safety plans, assisting with applications for essential services, and offering ongoing emotional support and crisis intervention.

Requirements

High School Diploma or equivalent.
One year administrative experience preferred.
One year experience in social services preferred.
Experience in domestic violence or sexual assault field, volunteer or related experience is suggested.
Familiarity with Oklahoma laws and systems impacting survivors.
Must be able to sign the Spring's Statement of Faith.
Valid Driver's license.
Able to successfully handle multiple demands and perform effectively.
Knowledge of domestic violence, sexual assault, trafficking and stalking dynamics.
Understanding of trauma-informed care principles.
Familiarity with social service systems, including housing, healthcare, employment resources and addition services.
Knowledge of victim rights, protective orders and related legal processes.
Knowledge of community resources and referral networks.
Ability to build trust and rapport with survivors of trauma.
Ability to remain calm and supportive during crises.
Ability to adapt to changing client needs and update service/safety plans accordingly.
Commitment to maintaining client confidentiality and ethical standards.
Willing and able to work both independently and as a team member.
Strong communications skills (verbal, written and active listening).
Computer experience required.
Proficiency with Microsoft Office Suite.
Maintain boundaries, both professional and personal.

Nice To Haves

Associate or bachelor's degree in psychology, counseling, social work or related field preferred.

Responsibilities

Provide trauma-informed case management to survivors of domestic violence, sexual assault, stalking, and human trafficking.
Offer emotional support and empowerment-based advocacy.
Complete new intakes and program terminations according to policy and procedures.
Assist residents with applications and paperwork, including employment, housing, healthcare, victim compensation, protective orders, addiction services, social services, and legal filings.
Conduct comprehensive intakes and needs assessments to create individualized service and safety plans.
Meet with residents at least weekly to review and update service goals and safety plans.
Facilitate support and educational groups for residents (must be available for after-hours groups).
Provide information, referrals, and warm hand-offs to community partners and social service agencies.
Collaborate with law enforcement, legal advocates, healthcare providers, and other professionals to support holistic care.
Advocate on behalf of clients to reduce barriers and increase access to services.
Maintain accurate, timely, and confidential case notes and service records.
Assist with adult and children's activities as needed.
Assist with on-call duties of Transitional Living.