Transitional Housing Program Coordinator

Breakthrough•Chicago, IL

4d•Onsite

About The Position

Breakthrough offers a new model for homeless services. We are intentional about treating every person in need with dignity and respect, so they receive much more than a bed to sleep in—they receive the tools necessary to achieve self-sufficiency. Breakthrough’s women and men's transitional housing shelter first aim to meet immediate needs of food and shelter through our kitchens, on-site laundry and showers. Guests then receive on-site primary and mental health care, employment training, and housing search assistance and placement. The Program Assistant serves to ensure the health and safety of each individual seeking shelter and other supportive services by promoting growth, recovery, and self-sufficiency.

Requirements

A minimum of a high school diploma or equivalent; some college course work preferred
At least one year of directly related experience or minimum of 2 years of customer service experience
Knowledge of standard case management protocols
Experience with Microsoft Office, as well as the willingness to become proficient in other software packages and programs
Ability to demonstrate strong interpersonal skills, professionalism, and problem-solving abilities
Ability to use initiative, discretion and independent judgment in making decisions
Promotes customer care through all actions and behaviors
Project a professional image to all internal and external customers ensuring correct grooming
Ability to demonstrate initiative and follow through and be comfortable working in a changing environment
Demonstrates willingness to consistently improve work performance through their relationship and guidance
Must possess an accurate and informed understanding of cultural and urban realities, especially as related to youth, families, poverty, and community development
Must maintain a valid driver’s license along with daily access to a vehicle and acceptable driving record.

Responsibilities

Meet with guests in Transitional Housing Program in partnership with case manager to facilitate transition from crisis to stability
Conduct intake and follow preventative procedures with all individuals entering the facility during the shift
Provides supportive services to residents as needed/deemed appropriate to support their goals towards self-sufficiency
Enforce all rules and regulations of Breakthrough’s Homeless Intervention Program
Coordinate, cooperate and communicate with other staff, guests and partnering agencies in a positive, effective, and professional manner
Enter participant information into the Salesforce/HMIS database in a timely matter and update as needed in accordance with Breakthrough’s established guidelines.
Complete required documentation, log, etc. during scheduled shift
Assign guests chores, provide instruction/education and monitor to ensure task completion
Conduct bed/room inspections as required
Ensure all guests have access to showers and all necessary items for a comfortable experience.
Perform other duties as assigned

Benefits

Medical - We offer group medical benefits through UnitedHealthcare to full-time employees. You have the option of choosing between a PPO or HMO plans. Depending on the plan you choose, there may be no cost for an employee single coverage. There is a cost per pay period for coverage for family (i.e., employee plus spouse; employee plus child(ren) or employee plus spouse and child(ren).
Dental – We offer group dental benefits through UnitedHealthcare to full-time employees. You have the option of choosing between a PPO or HMO. This is an employee paid benefit.
Vision - We offer group vision benefits through UnitedHealthcare to full-time employees. This is an employee paid benefit.
Life - Through UnitedHealthcare, we offer full-time employees term life insurance to the employee’s family in case of death. The cost of this benefit is paid fully by the organization.
Short and long-term disability - If you become disabled, UnitedHealthcare provides both short-term and long-term disability insurance to full-time employees. The cost of this benefit is paid fully by the organization.
401 (k) Plan - We offer a 401(k) plan which is a tax-deferred annuity to assist full-time employees in planning for retirement. We match 50% of your contribution up to a total of 3% of your base salary.
Section 125 Plan (FSA) - Through TASC, we allow full-time employees to make contributions toward premiums for medical insurance, out-of-pocket medical expenses, dependent care expenses, and/or transit and parking on a “before tax” rather than an “after tax” basis.
Vacation Days - Full-time employees in this position are eligible to accrue vacation days at a rate of 6.67 – 13.33 days per month based on tenure with the organization.
Personal Days - Full-time employees in this position are eligible for up to 3 personal days annually, pro-rated in year one.
Sick Days - Full-time employees in this position are eligible for up to 10 sick days annually, pro-rated in year one.