Transitional Housing Navigator (Overnight Shift) - Hope House Health & Living Center

Penobscot Community Health Care•Bangor, ME

10d•Onsite

About The Position

PCHC’s Hope House Health & Living Center is seeking a Transitional Housing Navigator to join their team. In this role, the individual will support individuals living in transitional housing by offering compassionate guidance, helping maintain safe and welcoming living spaces, and connecting tenants to vital services and resources. The position plays a key role in fostering a respectful, supportive environment where residents are empowered to build stability, confidence, and greater independence.

Requirements

High school graduate or equivalent preferred
Experience and/or education in Mental Health or Chemical Dependency is preferred.
Will have up-to-date training and certification in Healthcare Provider Basic Life Support issued by American Heart Association, American Red Cross or American Health & Safety Institute. Must obtain within 2 weeks if not current at hire.

Responsibilities

Engages directly with individuals seeking residential housing services, fostering a supportive community atmosphere and treating all humans with kindness, dignity, and respect.
Is a good steward of confidentiality and discretion. Collects, completes, processes, and files all applicable intake documents for tenants, maintaining a thorough understanding of all necessary documentation.
Assists tenants with reasonable requests and connects them to services and resources as appropriate.
Provides consistent oversight of tenants, addressing behavioral and/or safety concerns in alignment with policies. Responds to and manages crisis situations with established protocols, prioritizing tenant safety and well-being.
Performs basic housekeeping and additional support functions, including but not limited to: Preparing rooms for new tenants, Ensuring shared spaces are clean, sanitary, and well-maintained, Distributing meals to tenants, ensuring timely service and equitable access.
Collaborates to ensure services are mission-focused. Continuously looks to seek improvement and implement best practices.