Transitional Housing Case Manager

ICNA RELIEF USA PROGRAMS INC•Hamtramck, MI

4d•$23 - $25•Onsite

About The Position

The case management position requires patience and a balanced, professional outlook. The case manager will exhibit ICNA Relief USA’s values and serve as a positive role model for Transitional Housing clients. This role involves formulating a plan and preparing clients for permanent housing placement, engaging individuals requiring social service assistance, interviewing and evaluating clients, formulating Independent Action Plans and goals, and locating and referring to appropriate community resources for clients. The case manager will also serve as a liaison with outside organizations, advise clients on various issues, consult with others to determine causes of client problems and effective solutions, conduct initial intake and assessment, create and maintain client files, obtain and maintain relevant documentation, conduct periodic revisions of independent action plans, assist clients in attaining their goals, work with clients to break through barriers, assist clients in advocating for themselves, monitor clients' progress, document all client encounters, follow-up with referral organizations, and provide required information for reports. The position requires attending all mandatory meetings and trainings.

Requirements

Experience providing case management services, including developing an individual service plan for at risk populations
Understand the challenges facing homeless populations
Consistently maintain required case records
Ability to develop and maintain appropriate boundaries
Must demonstrate sensitivity to needs of clients in crisis
Must demonstrate responsiveness to cultural differences and a commitment to the value of cultural competency
Experience with Microsoft Office products such as MS Excel, Word, Power point
Excellent communication skills are mandatory, both written and verbal
Fluency in the English language is compulsory
Perform data entry with excellence
Multitask on need basis
Prioritize and complete work on time
Resolve problems and temporary issues related to the program and seek direction and advice from Program Director, Site Coordinator or Area Manager as needed
Demonstrate compassion, empathy, and good communication skills
Maintain confidentiality at all times
Be organized and flexible under pressure
Master's Degree or related field and/or equivalent experience
May be required to become First Aid/CPR certified

Nice To Haves

Salesforce a bonus
Bi-lingual preferred; English/Arabic - English/Urdu
LMSW or LCSW (Preferred)

Responsibilities

Provides instruction and proper guidance to clients
Conducts client intake according to program policies
Develops Individual Service Plans as required by the program
Identifies benefits or entitlements that may be available to the client
Meets with the clients as required, to evaluate progress and assist client in developing and meeting individual goals
Research and have familiarity with local area (Delaware County, PA) services related to health and human services, developing and maintaining working relationships and collaborations
Provides the necessary referrals for services, including mental health and/or substance abuse counseling
Advocates on the client’s behalf when necessary
Maintains data collection and case records as required by applicable program and company rules and regulations
Helps clients regain and maintain control over their lives, transition to independent living
Facilitates development of self-help skills, support systems, coping strategies, and increased hope and self-esteem that are central to the process
Ensures that clients adhere to the program rules and regulations and other duties as assigned by the Program Director or designee
Ensure client meets or exceeds personal action plan goals
Meet or exceed HIPAA regulations by law
Any other task assigned by Program Director, Area Manager or Site Coordinator
Immediately formulate a plan and prepare clients for permanent housing placement
Engage individuals requiring social service assistance
Interview and evaluate clients, formulate Independent Action Plans and goals
Locate and refer to appropriate community resources for clients
Serve as a liaison with outside organizations regarding such matters as employment, education, healthcare, housing, social services, legal issues, etc.
Advise clients in dealing with issues as: behavior, educational progress, family dynamics, mental and physical health, housing, personal finances, substance abuse, mental and/or physical trauma
Consult with others to determine causes of client problems and effective solutions
Conduct initial intake and assessment of clients' needs and periodic re-assessments according to company/program SOP’s and policies
Create and maintain client electronic and paper files
Obtain and maintain relevant documentation and release forms from clients (i.e., birth certificate, proof of citizenship, proof of income, medical documents, release of Personal Health Information, etc.)
In collaboration with clients, conduct periodic revisions of independent action plans including short-term and long-term client goals
Assist clients in attaining their goals by identifying community resources and by referring clients to appropriate services
Work with clients to break through barriers to their goal(s) attainment
Assist clients in advocating for themselves in order to gain housing stability
Monitor clients' progress toward their goals via regularly scheduled face-to-face contacts/sessions
Document all client encounters via case management notes
Follow-up with clients with referral organizations regarding client contact and progress with referral organization
Provide all required information for weekly/monthly/quarterly/annual reports
Attend all Program, Company and Local Office mandatory meetings and trainings, whether virtual or in person at local Field Office, which is located in Norristown, PA