Transitional Care Management Registered Nurse

Advocate Health and Hospitals Corporation • Mint Hill, NC

3d • Remote

About The Position

This is a full-time, remote work-from-home position for a Transitional Care Management Registered Nurse. The role involves managing a caseload of patients primarily through telephonic and/or virtual means, facilitating communication among patients, families, multidisciplinary teams, and community resources. The nurse will collaborate with various stakeholders to ensure the delivery of quality, efficient, and cost-effective healthcare services, using evidence-based approaches to improve patient activation and engagement. Key responsibilities include managing patient transitions of care, identifying and addressing barriers to care, and ensuring timely completion of documentation for regulatory and contractual requirements. The position requires the ability to provide age-appropriate care and manage administrative tasks as assigned by departmental leadership.

Requirements

• Registered Nurse license issued by the state(s) in which the teammate and the department provide care.
• Bachelor of Science in Nursing
• Requires at least 5 years of nursing experience caring for patients within the population targeted by the Transitional Care Management program.
• Must have at least five years of experience in a formal or informal leadership role.
• Knowledgeable in best practice for targeted population, which are set forth by a relevant professional organization and/or substantial body of evidence.
• Knowledgeable in technology platform that hiring department utilizes.
• Must be self-directed with the ability to work well independently and within a team environment while recognizing and meeting the individual needs of external and internal partners/customers.
• Ability to demonstrate excellent oral, written and interpersonal skills.
• Ability to demonstrate critical thinking, problem solving and excellent organizational skills.
• Ability to work productively and effectively in a complex environment that includes multiple changing priorities.
• Demonstrated ability to work well with physicians and other healthcare professionals in a direct and positive manner.
• Proficient computer/Microsoft-suite skills and previous Epic EMR experience.
• Ability to handle multiple responsibilities.
• Must be able to lift up to 20 lbs. and use repetitive activities of the fingers, hands, and wrists.
• Must be able to sit, stand, walk, lift, squat, bend, and reach above shoulders and twist frequently during work shift.
• Must have functional sight and hearing.
• Must live within the Greater Charolette area, in NC.
• Must have high speed internet.

Nice To Haves

• May require additional licensing for non-compact state
• Certification in a domain relevant to targeted patient population is preferred.
• master’s degree in nursing preferred
• Master’s degree in nursing preferred

Responsibilities

• Collaboratively develops policies, procedures, protocols, and/or standing orders to support top-of-license nursing work to improve outcomes for patients with targeted vulnerabilities.
• Advises operational leaders on population identification, workflows, and optimization of patient outcomes by reviewing and synthesizing department data, published literature, legal statutes, professional practice standards, and industry norms.
• Assists Managers and Program Coordinators in conducting audits to ensure the highest level of quality, safety, adherence to standards, and performance in care delivery.
• Orientates new staff and supports development of existing staff to be competent in condition-specific pathophysiology, pharmacology, specialized clinical workflows, protocols, and technology platforms.
• Engages in advocacy activities within and/or outside of the healthcare system to address internal and external policies or workflows that limit patients’ ability to access and receive best-practice support, services, or resources.
• Maintains a high level of up-to-date knowledge in area of expertise by identifying and engaging in learning opportunities that support best-practice care delivery and department/organizational priorities.
• Ensures operational support and policy adherence when pursuits involve work time and department funding.
• Participates in dissemination of program outcomes and findings to enhance internal and external knowledge around populations and effective strategies.
• Demonstrates the ability to analyze readmission and program data, identify trends, and collaborate with internal/external teams to develop tactics and implement strategies to reduce readmissions.
• Monitors the impact of strategies and makes data-driven adjustments for continuous improvement in collaboration with leadership.
• Outreaches to and manages a caseload of patients identified through referrals/consults and/or population stratification algorithms per department expectations.
• Interacts with patients primarily through telephonic and/or virtual means.
• Facilitates communications among patient/family, multidisciplinary team, medical management team, community resources and other disciplines to anticipate, identify, evaluate, and act to resolve any potential barriers and constraints to delivery of care in a timely manner.
• Understands and interprets multiple contracts and contractual obligations in order to enable the care management team to achieve maximum clinical and financial outcomes.
• Collaborates with the patient/family and inter-professional team including the primary care team, hospital care team, post-acute care managers, social workers, and other care partners to provide a model of care that ensures the delivery of quality, efficient, and cost-effective healthcare services.
• Uses evidenced-based approaches to increase patient and family activation and engagement in their own care.
• As appropriate to the population, partners with patients and family to develop SMART (specific, measurable, attainable, relevant, time-bound) goals.
• Assists in the development, procurement, and adoption of patient self-management educational resources.
• Identifies potential barriers to learning and/or to the optimal delivery of care.
• Reports abnormal findings to the responsible provider/care team and collaborates to develop a plan.
• Independently manages CM caseload according to department expectations.
• Ensures timely completion of tasks and documentation related to regulatory and contractual requirements.
• Partners with identified at-risk patients throughout the diagnosis, treatment and follow-up in order to deliver continuity of care.
• Anticipates the needs of the patient, recognizes and responds to changes in a patient’s status and determines priorities of patient care based on essential patient needs.
• Coordinates patient information and communication between and among the patient/family, the referring/accepting facilities and physicians, community caregivers (as applicable) and other members of the patient care team to ensure smooth transitions of care.
• Coordinates referrals to other internal AAH departments and/or external community resources as necessary.
• Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served.
• Demonstrates knowledge of the principles of growth and development over the life span and possesses the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures.
• Partners with departmental manager/leaders to complete administrative tasks such as equipment allocation, payroll, onboarding activities, and other duties as assigned.

Benefits

• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior