Transitional Care Coordinator

CVS Health•Work At Home-South Carolina, SC

1d•$17 - $26•Remote

About The Position

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients' communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be. Oak Street Health takes a team-based approach to providing outstanding patient care. Transitional Care Coordinators are an integral part of the team. You will help track patients across hospital and post-acute settings and help them get connected back to primary care. You will efficiently juggle many tasks: outbound phone calls to facilities and patients, managing medical records, and scheduling post-discharge appointments. We also expect you to be highly flexible, covering additional responsibilities, as needed. This will be a remote work position.

Requirements

Strong computer skills, including basic knowledge of Microsoft Excel and electronic medical records
Experience in customer service setting (specific experience in healthcare preferred but not required)
Professional phone etiquette
High level of integrity
Proficient PC skills
High school diploma required
Fluency in Spanish, Polish, Russian, or other languages spoken within the communities we serve (where necessary)
US work authorization
Someone who embodies being "Oaky"

Nice To Haves

College degree preferred

Responsibilities

Manage inbound notifications related to transitional care events from payer, vendor, facility, and other sources
Conduct outreach to inpatient and post-acute facilities to obtain information, such as admission & discharge dates and discharge plans
Request and obtain medical records, routing documents to clinical staff for review, and uploading documents into electronic medical record platform
Conduct outreach to patients to schedule and confirm post-discharge appointments within the electronic medical records platform
Coordinate with care team, facility, payer, and community-based organizations to ensure patients' transitional care needs are met
Other duties as assigned