Transition Specialist Advisor - ITSM

NTT DATA Services•Plano, TX

6d•$91,260 - $162,240•Remote

About The Position

The IT Service Manager is responsible for implementing a technical and business solution that has been sold to the NTT DATA. Bridges the gap between the sales deal closer and the technical delivery implementation. Develops and implements a master transition plan that manages cost and schedule to create or modify facilities, hire required staff, implement and test technical solutions, NTT DATA management, 3rd party partner management, extended transition team management, and implements service delivery processes.

Requirements

Experience with managing a prior transition from set up to steady state
Expert in ITIL - Service Management with a working knowledge of related subject areas
Skills and experience in managing complex services projects that include multiple products / services, third party partners and geographies
Advanced project management and NTT DATA management abilities and project financials
Advanced understanding of services processes and technologies
Advanced ability to assess, manage and remediate high project risk
Demonstrated ability to lead large project teams and develop strategic plans
Advanced communication and executive level NTT DATA interaction skills
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations
Travel including overnight domestic or international trips may be required
Experience within these areas: Incident management, Change management, Request management, Configuration management and SLA Management

Responsibilities

Individuals are expert in their subject area (ITIL - Service Management) and have working knowledge of related subject areas
They lead large scale projects
They may lead or guide others on cross-functional projects outside of their own department
Typically manages several transition teams or projects, each with their own transition manager
Projects may require multi-site coordination and implementation
Supports a majority of NTT DATA service and product lines
May mentor less experienced team members