Transition Manager

NewEdge Capital Group

21h•Onsite

About The Position

The Transition Manager serves as the primary point of contact for all transitions to the RIA platform and Custodian(s) for NewEdge Advisors. As a key member of the onboarding teams, this role interfaces with prospective clients, existing clients, and advisory teams to anticipate needs, resolve problems, and provide exceptional service throughout the transition process.

Requirements

Series 7 required.
5 to 10 years of experience as a client relationship manager or administrative assistant.
Securities industry experience within organizations providing investment advisory services is required.
Experience with wirehouse to RIA advisor transitions required.
Skill in operating various office and software programs (i.e., Microsoft Office, Redtail CRM, Project Management systems).
Management experience is required.
Ability to travel on a limited basis to perform required transition functions.

Nice To Haves

Bachelor’s degree preferred.
Series 24 is highly preferred.
Experience with Raymond James, Schwab, Fidelity or LPL Clearing preferred.
Orion portfolio management system or similar program experience is preferred.

Responsibilities

Serve as the primary point of contact for all transitions to the RIA platform.
Coordinate meetings, calls, paperwork, and tasks related to transitions between new teams and various departments at NewEdge Advisors.
Provide pre- and post-transition administrative support, including onsite support.
Onboard new advisors and staff on broker/dealer-specific systems.
Train new teams on account opening processes and software systems.
Liaise with broker/dealers to ensure systematic and efficient transitions for advisors’ books of business.
Research real-estate solutions, vendor selection and management, office and technology set-up, and ongoing support.
Track and document each transition step in project management software.
Create and maintain a transition & operations procedures manual and supporting materials.
Ensure seamless handoff of new teams post-transition to the service & operations team.
Ensure advisors complete pre- and post-transition documentation needed for license transfers in accordance with compliance regulations.
Work closely with the compliance team to ensure operational and account-opening policies and procedures are implemented and followed.
Serve as a backup point of contact for the service & operations team to resolve advisor support inquiries via phone, email, and CRM.
Support advisors with troubleshooting operational issues and escalate issues to various departments when appropriate.
Utilize technology solutions to provide effective oversight and support to advisors.
Liaise with vendors and custodian/BD back offices to solve advisor-specific operational issues as well as firm-wide issues.
Perform additional transitions and operational duties as assigned by the Director of Transitions and President of NewEdge Advisors.