TRANSITION COORDINATOR
About The Position
IHCS provides an Integrated Delivery System in the home setting, which includes, DME, Respiratory, Home Health and Home Infusion services. IHCS has a select network of Medicare and/or Medicaid Certified and Accredited providers to respond to the needs of our patients – 24/7. We operate with the sole intent of providing the highest quality in-home care services that improve and enhance the daily living for our patients, where our patients are #1. Our delivery model is trusted by national Managed Care Organizations (MCOs), physicians and patients, positioned with over two decades of expertise as the market leader in value-based Home Health, Durable Medical Equipment, and Home Infusion Services. We currently serve over 2 million lives throughout the nation and the Commonwealth of Puerto Rico. The Transition Coordinator is responsible for processing patient referrals and maintaining client information in a database. This role provides clerical and administrative support to DME Customer Service in day-to-day care management activities and telephonic support for incoming and outgoing calls from patients, providers, Transition Coach and other team members related to the Transition Care program. The coordinator is also responsible for expanding, updating and maintaining the community resource database.
Requirements
- 1-2 years of customer service support experience with the healthcare industry
- Effective verbal and written communication skills.
- Ability to use various computer programs and applications, IE EMR/EHR
- Ability to self-motivate and work independently.
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively.
- Familiar with Patient Referrals
Nice To Haves
- Home Health Services preferred.
Responsibilities
- Responsible for processing patient referrals and maintaining client information in database.
- Provides clerical and administrative support to DME Customer Service in day-to-day care management activities.
- Provides telephonic support for incoming and outgoing calls from patients, providers, Transition Coach and other team members related to the Transition Care program.
- Responsible for expanding, updating and maintaining community resource database.
Benefits
- Medical, Vision, Dental, Short- and Long-term insurance
- 6+ Days of Holidays Pay
- 12+ days of PTO
- Employer paid life insurance
- 401K with employer contribution
- Wellness program with reward incentives
- Employee recognition and reward programs
- Comprehensive paid training program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
