Transition Assistance Program (TAP) Clerk

Nitelines Usa•Hill AFB, UT

1d•Onsite

About The Position

The Transition Assistance Program (TAP) Clerk will provide administrative and clerical support for the Transition Assistance Program (TAP) at Hill Air Force Base. This role involves customer service, scheduling appointments, managing workshop logistics, and maintaining accurate records in various government systems. The clerk will ensure service members transitioning out of the military receive necessary information and support through the TAP program.

Requirements

A minimum of six months of administrative, scheduling, or data entry experience, preferably within a military, federal, or equivalent corporate environment.
Proficient in utilizing standard computer programs (Word, Excel, Outlook) to accurately produce and manage professional correspondence, update spreadsheets, and calendar schedules.
Demonstrated ability to produce written products with accurate grammar, spelling, and punctuation in accordance with Air Force writing and formatting standards.
Technical ability to navigate the setup of virtual classroom environments through Microsoft Teams.
A basic understanding of military protocol and Air Force/Department of the Air Force (DAF) terminology.
Excellent customer service skills and the demonstrated ability to work effectively with a diverse clientele.
Personnel must maintain cognizance of military hierarchy and protocol, including military customs and courtesies.
Strong oral and written communication skills, with the ability to convey TAP information clearly and concisely.
Must successfully pass and maintain a favorable federal background investigation to obtain and retain a Common Access Card (CAC) for unescorted installation and government network access.

Responsibilities

Ensure 100% contact is made to service members identified as being within 24-18 months of separation or retirement.
Utilize approved M&FRC tracking products to schedule these members for Public Law TAP requirements, providing documentation of contact attempts in AFFIRST.
Serve as the primary scheduler for TAP appointments, executing all entries into the AFFIRST system and the Outlook customer appointment calendar.
Provide continuous telephone coverage during standard operating hours, ensuring calls are answered live.
Check, action, or distribute voicemails to the appropriate M&FRC staff within 2 hours of receipt.
Maintain continuous monitoring of the TAP organizational inbox, ensuring all inquiries receive a response or status update within one business day of receipt.
Forward complex inquiries to the appropriate M&FRC subject matter expert for resolution.
Up channel inappropriate/abnormal customer behavior within two hours of observing.
Manage the lifecycle of all TAP-related workshops within the AFFIRST and TAP Events systems, including creation, data updates, and assignment of service members.
Assemble and maintain an inventory of TAP Tier-specific folders containing approved materials.
Distribute email reminders to registered service members no later than (5) business days prior to their scheduled TAP class or track.
Access the milConnect database to provide service members with digital or printed copies of their vMET, DD Form 2648, or other TAP related documents upon request.
Ensure the classroom is set up at least 30 minutes prior to start time, including distribution of materials, staging of instructional tools, and verification of audiovisual/IT assets.
Manage the daily issuance and recovery of government-provided computer assets for TAP students, utilizing a standardized tracking log for 100% end-of-day accountability.
Report any missing, damaged, or unaccounted-for assets to the M&FRC Flight Chief immediately upon discovery.
Verify student attendance twice daily for all TAP workshops.
Record final verified attendance rosters in AFFIRST no later than three (3) business days following the conclusion of the workshop.
Initiate notification to the member’s leadership within 60 minutes of the workshop start time or post-lunch roll call in the event of an unexcused absence.
Organize TAP-related material inside the classroom in a professional, mission-ready state at all times.
Provide front-desk reception coverage as requested by the M&FRC Flight Chief, managing incoming calls and greeting visitors.
Ensure customers complete the Statement of Understanding (SOU) or other required forms.
Accurately document daily mission-support activities within the AFFIRST system of record.
Support Emergency Family Assistance Center (EFAC) operations by providing reception support during standard duty hours if activated.
Maintain strict confidentiality of all individual and family data in accordance with the Privacy Act of 1974 and Controlled Unclassified Information (CUI) handling protocols.
Complete initial and refresher mission-essential computer-based training.