Transition Architect

Pilot Thomas Logistics•Uniontown, PA

2d•Onsite

About The Position

The person in this role will be part of the SaaS Upgrade and Transitions Team and will be responsible for routinely and proactively assessing PTC software, PTC tooling, and customer specific landscapes to qualify that there are valid paths to either upgrade them to newer supported versions and/or to a new PTC SaaS offering when applicable. The SaaS Upgrade and Transitions Team is responsible for ensuring that there are viable and well understood paths for keeping our SaaS hosted customers on supported versions of our software. We strive to ensure that customers understand the processes and expectations with upgrading their solution(s), support efforts to ensure that our customers are continuously in a state where we can upgrade them to a newer version of our software with minimal challenges and efforts, and to help qualify the viability of customers who may be a candidate to move to a different SaaS offering.

Requirements

Strong Object-Oriented Programming expertise
Strong problem solving and critical thinking skills
Strong motivation to learn new technologies
Ability to effectively train people
High tolerance for ambiguity
Strong time management skills
Implementation knowledge around PTC Windchill software
Bachelor’s Degree in relevant technical field (IT, CS, Programming, etc.) highly desirable or equivalent relevant education and experience
4-8 years professional technical experience preferred
Fluent in English with excellent written and spoken communication skills
Proficiency in web development technologies, Microsoft Word, Excel, PowerPoint, Project and Outlook
This position requires US citizenship

Nice To Haves

Familiarity with SaltStack

Responsibilities

Leads efforts in qualifying that platform/product release updates function as expected
Maintaining and communicating an awareness of PTC Products and feature release schedule
Identifies issues with the platform/product and drives them to a resolution
Engages with both internal and external stakeholders to understand where platform and product improvements can and should be made
Effectively communicating required Enhancement requests
Supports educating customers on operational processes and expectations around SaaS offerings
Reviews project outcomes and deliverables to ensure any gaps in platform/product are identified and addressed
Provides platform tooling mentoring and guidance to operation teams
Reviews customer build and customization packages and provides feedback on potential issues that may be upgrade impactful
Builds knowledge content/materials and delivers enablement to relevant stakeholders when necessary
Expected to participate and lead discussions with various other groups within PTC, including but not limited to R&D, Product Management, Customer Success, and Service Management at various levels from Engineer to VP levels