Transit Service Manager - Bus Dispatch

Bi-State Development Agency of the Missouri-Illinois Metropolitan District•St. Louis, MO

8d•Onsite

About The Position

The Transit Service Manager, Bus Dispatch provides overall direction and coordination of Metro’s on-street operations by supervising MetroBus Operators, TSMs, farebox repair personnel, maintenance staff, and other support teams. This position serves as a central point of contact for receiving, resolving, or escalating operational issues, ensuring timely and effective responses. This position also manages and coordinates on-street resources on a 24/7 basis to deliver safe, efficient, and reliable transit service while maintaining the highest level of customer satisfaction.

Requirements

Working knowledge of the street network and geography of metropolitan St. Louis, St. Louis County, and the Metro East region.
Ability to learn, retain, and apply Metro Operations policies, procedures, and regulations.
Knowledge of bus service schedules, routes, fare structures, special event service plans, and emergency response procedures.
Ability to work effectively and make sound decisions under stressful conditions and during emergency situations.
Ability to prioritize, coordinate, and manage multiple simultaneous requests for assistance.
Ability to manage competing priorities, including situations that may involve public safety or life-threatening circumstances.
Strong problem-solving skills with the ability to rapidly assess issues, determine corrective actions, and implement effective solutions.
Proficiency in computer applications, including Windows operating systems, Microsoft Word, Excel, and database management software.
Minimum of (6) six years of related professional experience; minimum of (2) two years of leadership experience.

Nice To Haves

Minimum High School or GED Preferred 4 Year / Bachelors Degree in Business, transportation, or related field

Responsibilities

Ensures compliance with all MetroBus Operations Division policies, procedures, memoranda, and agency regulations.
Monitors and responds to all radio, telephone, and TransitMaster (AVL) communications.
Communicates effectively with Bus Operators, Transit Service Managers (TSMs), and agency staff via two-way radio, telephone, AVL systems, and computer applications.
Provides supervision and operational guidance during accidents, breakdowns, detours, and service disruptions to minimize delays and maintain service continuity.
Coordinates and deploys personnel and equipment efficiently to support safe and reliable transit operations.
Notifies and coordinates with police, fire, medical, and other emergency services during incidents or public disturbances.
Provides instructions, oversight, and support to Bus Operators and TSMs during emergency situations.
Coordinates resources and reroutes services in support of law enforcement and emergency response agencies.
Manages bus bridge and station shuttle services during MetroLink service interruptions.
Provides immediate assistance for passenger-related emergencies, including lost passengers, minors, elderly individuals, distressed or ill riders, and lost property.
Communicates with the public to provide service information; prepares and distributes rider alerts, bulletins, and reroute notices.
Responds to internal staff and external entities with timely updates, status reports, and operational information.
Prepares, maintains, and distributes reports related to daily bus operations and service incidents.
Collects, analyzes, and distributes operational and statistical data, including vehicle trouble logs, on a 24/7 basis.
Provides operators with time checks, weather updates, service scripts, Americans with Disabilities Act (ADA) reminders, temperature and Heating, Ventilation, and Air Conditioning (HVAC) alerts, and wheelchair passenger information.
Identifies service issues and recommends improvements related to routes, schedules, and operations to appropriate Metro departments.
Anticipates and plans for unexpected events, service disruptions, and emergency conditions; adapts operations to changing circumstances.
Supports organizational goals through effective communication, collaboration, and coordination with internal and external stakeholders.

Benefits

Competitive salary
Comprehensive medical, prescription, dental, and vision coverage starting on your first day
4 weeks of paid time off (PTO) each year
10 paid holidays annually — plus a floating holiday
Company-sponsored 401(k) retirement plan
Supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance
Wellness program, which includes free health screenings
Employee Assistance Program (EAP) for confidential support and resources
Eligible employer for the Public Service Loan Forgiveness (PSLF) program
Exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village
Nine onsite gyms, available 24/7
Free MetroLink and MetroBus access
Discounted cell phone plans