Transit Safety and Security Analysis Coordinator

City of Albuquerque•Albuquerque, NM

10d•Hybrid

About The Position

Monitor and analyze safety and security data to identify risks and support informed decision-making across transit operations. This position works closely with internal departments, law enforcement, and vendors to manage security systems, respond to incidents, and implement improvements. Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Requirements

Bachelor’s degree from an accredited college or university in business administration, criminal justice, information systems, or public administration, or related field
Five (5) years’ experience in managing security operations and enforcement, public transportation.
Possession of a valid New Mexico Driver's License, or the ability to obtain by date of hire.
Possession of a City Operator's Permit (COP) within six (6) months from date of hire.

Responsibilities

Monitor, collect, and analyze crime and safety data to identify trends, patterns, and emerging risks impacting transit operations.
Review and assess data received through Computer-Aided Dispatch (CAD), telecommunication, and radio systems to support real-time awareness, incident documentation, and operational planning.
Coordinate with internal departments, law enforcement, and contractual vendors to address hardware, software, and access needs; including security cameras, monitoring systems, and badging systems; support the research, evaluation, and implementation of new safety and security technologies.
Assist in the development and implementation of goals, objectives, policies, and procedures; establish schedules and service delivery standards for safety-related operations.
Coordinate and oversee project plans and daily operational activities of the Safety and Security Division; review work products, monitor progress, and identify and resolve workflow issues.
Provide training and technical support in the use of physical and digital maps; interpret geographic data to support field personnel and response coordination during safety and security incidents.
Review reports and data queries from multiple sources to ensure compliance with regulatory standards and maintenance of accurate records; conduct audits and validate safety and security data.
Maintain detailed records and prepare reports related to program outcomes, project progress, and operational performance; evaluate effectiveness and recommend improvements.
Prepare and present safety and security-related staff reports, data summaries, and supporting correspondence to inform management decisions and support departmental planning and compliance efforts.
Perform organizational and operational analyses of safety and security programs; identify areas for improvement and recommend policy, procedural, or system modifications to enhance overall program effectiveness.
Serve as the liaison for the assigned Division for the Transit Department with other City departments, divisions and outside agencies; facilitate collaboration and resolve sensitive or complex operational and security issues.
Attend and serve on a variety of boards, commissions, and committees; stay abreast of new development in the fields of Transit Security and Safety.
Perform related duties and responsibilities as required.