Transit Operations Clerk

North County Transit District•Oceanside, CA

1d•Hybrid

About The Position

The primary responsibilities of the Transportation Clerk (Bus Operations) are to, under moderate supervision, perform standard clerical and administrative duties for a transportation division to help ensure that the division runs smoothly and to help North County Transit District (NCTD) provide safe, efficient, and timely service to the public. A Transportation Clerk at NCTD plays a crucial role in supporting the operational and administrative functions of the transportation system. The position involves performing various clerical tasks such as filing, document processing, data entry, and maintaining updated transportation schedules. The clerk assists with scheduling and coordinating transportation services, ensuring smooth daily operations. Additionally, the role involves tracking and entering data related to vehicle operations, maintenance, on time performance, hours of service logs, customer complaints, and passenger statistics, as well as generating reports on transportation performance. The clerk helps manage inventory, including Rider Guides, division supplies, and ensures compliance with local, state, and federal transportation regulations. Familiarity with NCTD’s transit services, including bus operations, is essential. The role requires effective problem-solving skills to address service disruptions, report incidents, and coordinate with drivers, maintenance crews, and other departments to resolve issues efficiently. Overall, the Transportation Clerk plays a vital role in ensuring the smooth and compliant operation of NCTD’s transportation services.

Requirements

High school diploma or equivalent is preferred.
One year of relevant experience performing clerical and administrative duties.
Possession of and the ability to maintain a California driver’s license, Class C, with less than 6 points in the prior 36-month period and no DUIs in the prior 7 years.
Exhibits a friendly, professional, and customer-service oriented demeanor continuously.
Exceptional relationship-building skills to deal competently with individuals at all levels of responsibility and authority.
Ability to manage highly confidential and challenging situations with diplomacy and tact.
Ability to work under pressure, multi-task, and organize workflow to deliver high-quality products within established deadlines.
Strong written and oral communication skills, including knowledge of the structure and content of the English language such as the meaning and spelling of words, rules of composition and grammar.
Superior writing and proof-reading skills.
Intermediate to advanced proficiency in computer software programs, particularly the Microsoft Office Suite.
Ability to use the phone and computer for extended periods, manual dexterity to complete clerical functions, work with office equipment, and periodic lifting of equipment up to 25 pounds is required.
Ability to hear, see and to communicate verbally to exchange information.
Ability to physically travel between District locations and other destinations, work in evenings when, work in hazardous conditions, and negotiate a variety of different and irregular terrain as is typical in the field.
Ability to operate a personal computer and Microsoft Office Suite programs.
Ability to operate standard office equipment, including a fax and scanner machine, copy machine, and telephone.

Nice To Haves

Experience with Document Management Systems and Enterprise Resource Planning (ERP) systems, such as JD Edwards plus.

Responsibilities

Performs standard clerical work and administrative duties.
Receives and distributes interoffice mail.
Develops and maintains filing systems, records, and logs.
Files documents pertaining to customer relations in the appropriate location.
Prints out system reports.
Tracks division attendance and points and refers attendance violations to management as needed.
Reviews and performs quality assurance and quality control of bus operations personnel payroll including verification of accurate hours and pay in accordance with established work rules.
Tracks division customer complaints and assist in processing of complaints.
Maintains hours of service log tracking, accuracy, and filing for potential violations.
Maintains confidentiality of documents received and processed.
Operates personal computer or computer terminal to perform data entry related work.
Disassembles closed accident/incident packets.
Posts and maintains information on bulletin boards in the division.
Assists with tracking division compliance for license renewal, including driver license, DOT medical card, Verification of Transit Training (VTT) Certificate, etc.
Assists Bus Operators with computer log-in to non-VTT training and other computer-related tasks.
Assists with notifying operators with identified issues/violations to contact the Instruction Department and/or Division Management.
Makes copies of any required video and/or audio recordings.
Maintains, supports, and promotes a safe work environment while complying with all of NCTD's safety rules, policies, and procedures.
Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of NCTD are carried out.
Other duties as assigned.