Transformational Solutions Consultant, Strategic Partnerships

Adobe • Washington, DC

7d • $178,200 - $289,000

About The Position

As a creative problem-solving leader from the Solutions Consulting team, the Transformational Solution Consultant (TSC) will have the chance to create solutions for the most valuable client problems. You will drive a team of technical experts to craft solutions and vision that pursue prospects' most meaningful business problems for Adobe’s most strategic customers. Also, partnering with cross functional resources such as Product Marketing, Product Management, Consulting, and Engineering will allow you to be the voice of the field and drive innovation for Adobe. As part of this, you will tailor sales plays, use-cases, and technical solutions which clearly articulate the context and technical value of the Adobe’s two portfolios, Unified Customer Experience and Creative & Production, in the customer's daily work stream. Strong domain knowledge across the Adobe solutions is key (data & insights, campaign orchestration, journey orchestration, real time CDP, personalization, content, workflow, and creative are key). Knowledge of the AI landscape and how to apply that to customer workflows is now paramount to this role. A track record of proven innovation and providing a unique vision to customers during presentations and as part of deliverables is a must. We are looking for a strategic leader who can drive a big idea with a customer and lead a technical sales cycle. Deep experience in partnering with sales to drive customer change and innovation is a requirement. 5+ years’ experience as a Solutions Consultant or similar Marketing Technology role is a requirement. Additionally, “customer side” experience is an asset that would bring credibility to our sales process and most importantly our customers. The Transformational Solution Consultant (TSC) primarily leads a pre-sales technical team that is focused on the development and implementation of complex products/applications/solutions. Uses in-depth product knowledge to provide technical expertise to sales staff and the customer through discovery, sales presentations, and product demonstrations. Assists the sales staff in assessing potential application of company solutions to meet the customer needs and coordinate the preparation of a detailed product specifications for the development and implementation of customer’s solution. This is a dynamic role that will allow the individual the freedom to tackle something new and exciting at each turn. This role will overlay in a variety of prioritized sales cycles, and key opportunities, and engage with various account teams and surrounding resources. The TSC must be able to easily integrate into many different environments and team cultures, be comfortable with ambiguity, and ultimately play the role that is best for the customer, which may look slightly different with various engagements. The TSC will partner with the Adobe account team to set the strategy, vision, and technical solution for Transformational opportunities using the tools in our technical sales cycle to maximize the customer benefits and establish a baseline for value realization. A TSC drives the technical ecosystem to understand the customer’s needs, match that to Adobe technology and communicate the value this solution will deliver to the customer. The TSC will coordinate key deliverables and programmatic artifacts to ensure that the account reaches the sales goals and beyond. The TSC will provide risk analysis, updates, and consult on other structural updates to the larger team/ecosystem.

Requirements

• 5+ years’ experience as a Solutions Consultant or similar Marketing Technology role is a requirement.
• Deep experience in partnering with sales to drive customer change and innovation is a requirement.
• Must be able to demonstrate and discuss the benefits of some or all the solutions within the context of the Adobe platform.
• Broad understanding of Adobe technology both Customer Experience Orchestration and Creative & Production
• Ability to manage an extended team of business, technical, and process experts
• Must be able to build and deliver presentations, demo, and other documentation at the “C” level
• Experience in problem resolution and critical thinking
• Self-managed, takes initiative, responsive, and dedicated to customer support

Nice To Haves

• “customer side” experience is an asset that would bring credibility to our sales process and most importantly our customers.
• Knowledge of the AI landscape and how to apply that to customer workflows is now paramount to this role.
• A track record of proven innovation and providing a unique vision to customers during presentations and as part of deliverables is a must.
• AI landscape knowledge, including key terminology and challenges enterprises are facing

Responsibilities

• Drive discovery with both the client and Adobe team including whiteboarding and ideation
• Perform account planning, discovery and develop a vision which matches clients' objectives and solves their business issues.
• Maintain an understanding of Adobe competitors, especially strengths and weaknesses of competitor solutions.
• Develop & maintain authoritative understanding of key industries applicable to the role (e.g. Media & Entertainment, Financial Services, High Tech, Telecom, Healthcare/Life Sciences, Travel & Hospitality, B2B) including key trends, challenges and innovations.
• Ability to work cooperatively with clients, delivery & implementation teams, and partners to create technical success with Adobe solutions as well as define a path to value realization by using Adobe solutions.
• Help the SC team develop and present a strong Adobe “Point of View” as well as “Technical Case”.
• Using your technical knowledge, business understand and sales experience you will lead a team of many contributors to present real technical understanding and value to the customer experience.
• Offer our customers technical solutions to complex problems.
• Coordinate the preparation of a detailed product specifications for the development and implementation of customer’s solution.
• Integrate into many different environments and team cultures, be comfortable with ambiguity, and ultimately play the role that is best for the customer.
• Partner with the Adobe account team to set the strategy, vision, and technical solution for Transformational opportunities using the tools in our technical sales cycle to maximize the customer benefits and establish a baseline for value realization.
• Drive the technical ecosystem to understand the customer’s needs, match that to Adobe technology and communicate the value this solution will deliver to the customer.
• Coordinate key deliverables and programmatic artifacts to ensure that the account reaches the sales goals and beyond.
• Provide risk analysis, updates, and consult on other structural updates to the larger team/ecosystem.

Benefits

• comprehensive benefits programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed