Transformation Team Lead, Product Manager — HR / Communications

GM•Austin, TX

3d•Hybrid

About The Position

Lead the Transformation Team for HR and Communications. Own the redesign of employee-facing workflows using modern collaboration tools, AI, and automation built on approved platform capabilities. Serve as the product manager for the transformation by defining the problem, prioritizing the work, driving delivery, and ensuring adoption and handoff.

Requirements

8 to 10+ years in product management or transformation delivery, ideally in enterprise collaboration, SaaS, automation, or AI
Proven experience delivering cross-functional product or workflow initiatives through adoption
Strong stakeholder management, including business, service, and communications leaders
Familiarity with modern productivity suites, AI-enabled workflows, automation, and change management
Ability to balance process efficiency with user experience and adoption outcomes

Nice To Haves

Experience in HR, employee experience, internal communications, or service transformation.
Experience defining and tracking value realization metrics , including adoption, productivity, control/compliance, and sustainment outcomes, for enterprise workflow transformation initiatives.
Demonstrated ability to translate ambiguous business needs into scalable, platform-aligned solutions that maximize reuse and avoid one-off tooling or shadow processes.
Experience establishing durable sustainment models , including operating procedures, documentation, ownership transitions, and post-launch governance for artificial intelligence (AI), automation, and collaboration solutions.
Experience designing solutions for employee-facing journeys , including service interactions, content delivery, or internal communications.
Experience balancing process standardization with employee experience, clarity, and change adoption .

Responsibilities

Own end-to-end team delivery, including workflow redesign and transformation execution for HR and Communications
Partner with the business sponsor to translate goals into a prioritized roadmap
Lead the team across engineering, HR or communications stakeholders, and matrixed platform and change resources
Run discovery activities including journey mapping, content-flow review, service interaction analysis, use case identification, and pilot planning
Enforce architectural compliance and ensure reuse of approved platform capabilities
Escalate missing platform capabilities or required controls rather than allowing shadow architecture
Drive adoption and behavior change in partnership with embedded change leads
Ensure every AI-enabled workflow, prompt-based solution, or automated agent receives required review and approval before deployment
Define and track success metrics tied to employee experience, responsiveness, content effectiveness, and user adoption
Manage to clear, time-bound exit criteria
Deliver a validated sustainment plan, complete documentation, and signed handoff to the business sustainment owner