Transformation Strategy and Adoption Manager
About The Position
At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities, and societies across the globe. Within our consult business we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project. Mace is seeking an experienced Transformation Strategy and Adoption Manager to support a major technology-enabled transformation for a confidential government organization. This multi-year program will help a large public-sector organization adopt new ways of working as it modernises its technology, processes, operating model, governance and workforce capability across business functions, retailers, service providers and partners. Working initially with the Transformation and Change Management Strategy team, the role will support the roadmap, success measures, KPI framework, benefits logic, adoption model and executive reporting. Once the strategy baseline is approved, it will transition into the Organizational Change Management team as a strategy and adoption-focused Change and Engagement Manager. The role may require up to five days per week on site in a government office environment, working with transformation leaders, change teams, program teams, process redesign teams, technology partners, business SMEs, finance, HR / People teams, client leadership and impacted stakeholders.
Requirements
- Minimum 5 years of experience in transformation strategy, change strategy, adoption planning, benefits realization, transformation performance, organizational change management (OCM), or program assurance.
- Proven experience supporting technology-enabled transformation, system implementation, process redesign, and large-scale organizational change programs.
- Strong background in translating transformation objectives into practical change, adoption, performance, and benefits realization measures.
- Demonstrated ability to develop roadmaps, KPI frameworks, success measures, executive updates, strategy materials, and adoption models.
- Experience conducting change impact analysis, stakeholder segmentation, readiness assessments, resistance management, and behavioural change initiatives.
- Working knowledge of change management methodologies, including Prosci/ADKAR, stakeholder analysis, readiness assessment, and adoption measurement techniques.
- Proven capability in creating KPI maps, benefits registers, adoption dashboards, value-tracking tools, executive reports, and performance scorecards.
- Experience working within complex, multi-stakeholder environments and leveraging tools such as Excel, PowerPoint, Power BI, SharePoint, Teams, Jira, Azure DevOps, Smartsheet, or similar platforms.
Responsibilities
- Support a healthy, inclusive and psychologically safe transformation environment by ensuring objectives, expectations and assumptions are realistic and understood.
- Identify where unclear strategy, unsupported assumptions, unrealistic targets or change saturation could create pressure, confusion or reduced confidence.
- Ensure reporting supports learning, decision-making and prioritisation, not punitive measurement.
- Factor stakeholder capacity, readiness, workforce impacts and change fatigue into delivery assumptions.
- Support the transformation roadmap, ensuring outcomes, milestones, adoption requirements, dependencies, risks and success measures are clearly connected.
- Translate transformation objectives into practical adoption measures, leading indicators, KPI definitions and reporting requirements.
- Define benefits and value logic, including evidence sources, ownership, timing, dependencies and links to adoption, process and workforce outcomes.
- Support executive materials that explain the value case, roadmap logic, adoption model, KPI framework, assumptions, risks and performance updates.
- Work with the OCM team to align readiness, engagement, training, communications and stakeholder feedback to transformation intent.
- Work with process teams to reflect future-state processes, system impacts and operational measures in adoption and benefits planning.
- Support baseline definition for performance, capability, process, readiness or maturity measures.
- Provide input into adoption dashboards, readiness reporting, executive updates and benefits assurance.
- Identify adoption risks, resistance themes, capability gaps and stakeholder concerns that may affect outcomes.
- Ensure benefits claims are evidence-based, realistic and supported by adoption, process, workforce or performance data.
- Ensure KPI, adoption and benefits claims are traceable to agreed measures, client data and delivery evidence.
- Raise risks early where benefits are unclear, unowned, hard to measure or unlikely to be realised.
- Maintain clear assumptions, baselines, targets, dependencies and reporting logic for governance review.
- Represent stakeholder feedback and adoption evidence honestly in reporting and benefits assurance.
- Help teams understand how their work contributes to measurable outcomes and sustainable adoption.
- Create a shared adoption and performance language across strategy, process, technology, workforce and delivery teams.
- Help leaders make decisions by presenting evidence, risks, stakeholder feedback and priorities clearly.
- Create reusable strategy, adoption and performance tools, including KPI maps, reporting packs and assurance checklists.
- Contribute to an integrated delivery environment across strategy, process, technology, change, learning and workforce teams.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
