Transformation Relationship Manager, Tax Transformation Office

BDO • Toronto, ON

2d • CA$82,000 - CA$138,000 • Hybrid

About The Position

BDO is seeking a Transformation Relationship Manager (TRM) to join their expanding Tax Transformation Office and drive the next phase of Tax modernization. This new role is for an individual with strong business acumen and a passion for transformation, technology, AI, automation, and operational improvement. The TRM will serve as a strategic partner between the business, the Tax Transformation Office, and delivery teams, identifying opportunities, shaping priorities, and translating transformation strategy into practical execution. This role is not a traditional project management or operational support function, but rather a business-facing transformation leader who understands tax delivery realities while modernizing processes across people, process, data, and technology. Each TRM will align with one or more Tax sub-service lines, acting as the strategic relationship lead. They will collaborate with business leaders and practitioners to understand operational priorities, identify modernization opportunities, and ensure alignment with the Tax Transformation roadmap and Total Tax Ecosystem vision. The role will partner with Tax leadership, Innovation & Change, Data & Analytics, and the Tax R&D Lab to shape and execute the future of Tax delivery.

Requirements

• Experience within Tax, professional services, consulting, transformation, operations, or related business environments.
• Strong communication, facilitation, problem-solving, and relationship management skills.
• Demonstrated ability to think strategically while driving practical execution.
• Interest or experience in AI, automation, workflow optimization, or innovation initiatives is considered an asset.

Nice To Haves

• Experience facilitating workshops, business discussions, stakeholder sessions, or transformation initiatives preferred.
• Experience working across business and technology stakeholders preferred.
• Exposure to transformation initiatives, process improvement, technology enablement, or change management considered an asset.

Responsibilities

• Act as a trusted advisor and strategic liaison between assigned Tax sub-service lines and the Tax Transformation Office.
• Build strong relationships with business leaders and practitioners to understand operational challenges, strategic priorities, and growth opportunities.
• Represent the operational realities of the business and ensure transformation efforts are grounded in how work actually gets done.
• Help identify and prioritize opportunities across workflow, technology, AI, automation, data, and operating model evolution.
• Translate business needs and pain points into actionable transformation initiatives and roadmap priorities.
• Ensure solutions are practical, scalable, and aligned to operational realities.
• Partner with the Strategy & Planning team to support the development and execution of the Tax Transformation strategy, vision, and roadmap.
• Translate enterprise transformation priorities into sub‑service‑line–relevant opportunities and initiatives.
• Partner with the Strategy & Planning team to facilitate discovery sessions, design-thinking workshops, and working groups to surface business needs and inform roadmap decisions.
• Support teams in reimagining workflows, operating models, and service delivery through structured, collaborative problem-solving.
• Contribute business insight to transformation planning, prioritization, and business case development.
• Identify opportunities for standardization, scalability, and enterprise alignment, distinguishing what is unique versus reusable.
• Bring a connected, enterprise mindset to help shape future-state ways of working and operating models.
• Work closely with the Tax R&D Lab and Innovation teams to identify and validate emerging opportunities.
• Help bridge the gap between business problems and technology capabilities.
• Support exploration and application of AI, automation, workflow redesign, and digital solutions within Tax.
• Participate in ideation sessions, pilot initiatives, experimentation efforts, and solution validation activities.
• Stay informed on market trends, emerging technologies, and external ecosystem developments relevant to Tax Transformation.
• Bring forward ideas and opportunities that can modernize delivery, improve client experience, and unlock operational efficiency.
• Support initiatives from concept through implementation and adoption.
• Partner with delivery teams, business stakeholders, and Innovation & Change to help move initiatives forward.
• Help identify blockers, dependencies, risks, and operational considerations early.
• Support stakeholder engagement, communication, rollout planning, and change adoption activities.
• Help ensure transformation efforts remain focused on measurable business value and operational outcomes.
• Act as a connector between strategy and execution — ensuring initiatives translate into meaningful operational change.

Benefits

• Competitive total cash compensation that recognizes and rewards your contribution.
• Flexible benefits from day one.
• Market leading personal time off policy.
• Reimbursement for wellness initiatives that fit your lifestyle.
• Opportunities for learning and development.
• Support for local charity initiatives and community involvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed