Transformation Director (Testing & Quality Services)

Gainwell Technologies LLC•Any city, OH

41d•$127,400 - $182,000•Remote

About The Position

The Transformation Director is a senior leadership role responsible for defining and governing the end-to-end transformation strategy across Testing Services. The role owns the transformation vision, roadmap, standards, and outcomes, and partners with delivery teams to implement initiatives across Maintenance & Operations accounts, investment projects, and Design, Development & Implementation transformation needs as required. Operating at a strategic and governance level, the Director aligns people, process, and technology and drives measurable improvements in quality, efficiency, and delivery performance. The role provides oversight and direction to ensure transformation activities follow the defined strategy, RACI, and contractual expectations. The position is fully remote, with work travel of up to 10% of the time. The listed annual pay range is $127,400 to $182,000; the base pay offered may vary based on geographic region, internal equity, job-related knowledge, skills, experience, and other factors. The application deadline is November 15, 2026.

Requirements

15+ years of experience in testing, quality engineering, or technology delivery, including delivery of at least two large-scale transformation programs.
15+ years of experience in Quality Engineering/Testing Delivery ownership, delivering outcomes in productivity, quality, and cost.
Proven experience defining and governing enterprise transformation strategy.
Strong understanding of the testing lifecycle (STLC), process definitions, automation, ALM tools, the TMMi Model, and operating-model transformation.
Experience working in multi-vendor environments with clearly defined RACI-based delivery models.
Demonstrated leadership in change management, adoption, and continuous improvement.

Nice To Haves

Five or more years of experience in healthcare with Medicaid programs is preferred.

Responsibilities

Define and own the enterprise transformation strategy, roadmap, milestones, and success criteria across Testing Services.
Drive transformation implementations using hands-on delivery experience.
Establish transformation priorities aligned with business objectives, service commitments, and continuous improvement goals.
Define and implement transformation communications and change-adoption strategies across delivery organizations.
Define and implement transformation success metrics, including process definition and implementation, quality, productivity, automation and AI implementation, talent refresh, ALM adoption, process compliance, and efficiency gains.
Clarify roles, responsibilities, and decision rights across transformation and delivery teams.
Drive continuous improvement through metrics, data-driven insights, maturity assessments, and quality audits.
Ensure execution aligns with approved transformation plans, timelines, and quality standards.
Define, enhance, and maintain the high-level RACI model for transformation activities across Gainwell and partner stakeholders, ensuring alignment with contractual responsibilities and governance forums.
Define end-to-end STLC processes and ensure structured rollout of processes, playbooks, frameworks, accelerators, training, tool adoption, and capability-enablement initiatives.
Sequence and integrate transformation activities with active programs without negatively affecting delivery.
Ensure transformation initiatives improve efficiency, quality, and measurable outcomes across programs.
Establish a governance cadence for performance tracking, reporting, and benefits realization.
Monitor adoption metrics and address resistance through targeted interventions.
Monitor execution progress, risks, and dependencies across multiple programs and ensure timely resolution and escalation.
Partner with TMO, Delivery Leadership, Process and Technology COEs, and vendor partners to align transformation with ongoing delivery commitments.
Provide executive-level updates on transformation progress, risks, and outcomes.
Optimize and govern ALM usage, including tracking, reporting, and lifecycle adherence.