Transfer Team Leader

AssetMark•Phoenix, AZ

4d•Hybrid

About The Position

The Transfer In Leader is a pivotal role within AssetMark, responsible for spearheading the Transfer In function. This role involves leading a dynamic team focused on the seamless initiation, allocation, cost basis, reconciliation, and overall success of incoming transfers. The Transfer In Leader will ensure the end-to-end ownership of the Transfer In process, working closely with a team of analysts, coordinators, and specialists. This leader will play a vital role in optimizing processes, fostering a culture of continuous improvement, and driving operational excellence in Transfer In Functions. Collaboration with the Transfer Out Leader is crucial to maximize synergies between the two processes.

Requirements

Bachelor’s degree or equivalent work experience
Minimum of 3 years of industry or Transfer experience
Ability to engage others
Ability to operate as a change agent
Strong track record of high-quality execution and collaboration
Experience working cross-functionally to execute to meet the needs of customers
High attention to detail and excellent written and verbal communication skills

Nice To Haves

Expertise in Transfers, Operational Audits, and Investment Industry Reporting.
Ability to work collaboratively, prioritize, manage, and identify risks.
Energetic with the ability to motivate and inspire others.
Skilled in data analysis, interpretation, reporting, and communication.
3-5 years of experience in Brokerage/Trust/Securities Operations/Asset Transfers.
Cross-functional process knowledge and analytical decision-making skills.
Excellent communication skills, customer service orientation, results-oriented, time management, and ownership of issues.

Responsibilities

Oversee and lead the Transfer In Functions, including Ad Hoc Transfer Initial Work Review, Transfer In Initiation, Follow-Up, Allocation, Cost Basis, Reconciliation, and NIGO Resolution.
Accelerate employee development and engagement within the Transfer In team.
Drive operational improvements to enhance efficiency, productivity, and overall performance.
Collaborate with the Transfer Out Leader to identify and implement synergies between Transfer In and Transfer Out processes.
Evaluate current processes, proactively identify trends, and implement enhancements to drive productivity and performance.
Ensure adherence to regulatory policies and operating procedures in Transfer In functions.
Collaborate with vendors to address and resolve issues related to Transfer In processes.
Track and present Transfer In metrics, including service level agreements, quality control accuracy, NIGO rates, cycle time, and customer experience cases.
Deliver firm requirements repository (contra firm log) and ensure synchronization with relevant systems.
Prepare executive-level reports, recommendations, and alternatives related to Transfer In functions.