Transfer Specialist

SCI Shared Resources•Santa Ana, CA

1d•Onsite

About The Position

The Transfer Specialist is responsible for the care, removal, and transport of deceased individuals. This role involves collaborating with team members to ensure compliance with all processes and procedures. The specialist will safely and courteously drive company-owned vehicles, maintain their cleanliness, and present a professional appearance when interacting with families, while wearing casual attire for vehicle maintenance.

Requirements

High School Diploma or equivalent
Current state/province issued driver’s license with an acceptable driving record
At least one (1) year work experience as a courier, driver; with direct customer interaction strongly preferred
Ability work schedule to support business needs including weekends and nights
Ability to work on-call weekends, nights and holidays rotation
Ability to lift up to 75 pounds regularly and up to 100 pounds occasionally; push/pull up to 200 pounds
Ability to drive in hazardous, heavy traffic, and weather conditions
Basic computer skills required

Responsibilities

Safely drives company owned professional vehicles to perform “first call” transfer of deceased in accordance with local and state/provincial laws as well as company policies and procedures.
Follows processes for chain-of-custody, paperwork, and deceased identification.
Cooperates with first responders, Coroner, hospital staff, or Senior Living facility and accommodate their processes and procedures.
For home transfers, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; minimizes conversation.
Follows company procedures in transferring soiled garments, bedding, or other materials; leaves a warm and courteous first impression.
Enters deceased event information into proprietary software according to company procedures.
Transports caskets to airports, care centers, or funeral homes; assists with moving caskets.
Washes, vacuums, and cleans vehicles ensuring vehicle is presentable.
Fuels vehicles as necessary.
Follows safety guidelines and expenditure processes.
Maintains personal protective and transfer supplies in vehicles including cleaning products.
Identifies vehicle engine or operating issues to management; drives vehicles for repair or inspection.