Transfer Center Coordinator

Global Medical Response•North Highlands, CA

2d•Onsite

About The Position

The All-Access Transfer Center (AATC) Coordinator (Trainee, IA/B, IIA/B, IIIA/B, IVA/B, Preceptor and Shift Lead) is responsible for receiving and coordinating emergency and non-emergency patient transfer and transport requests via air or ground ambulance. Transfer Center Coordinators will routinely interact with both external and internal customers, including but not limited to hospital personnel, physicians, administrators, transport vendors, and other key personnel.

Requirements

High School diploma or equivalent
Current or previously held EMT certification, Medical Assistant, Case Manager or equivalent education/experience
1 year prior experience in the health care environment
Knowledge of medical terminology required
Computer-based phone systems, VOIP/Digital Type 35+ WPM

Nice To Haves

Two-year degree in a related field preferred
1 year customer service experience
EMS dispatch experience preferred

Responsibilities

Answer emergency and non-emergency transport telephone lines and coordinate all requests for transfer and transport promptly, courteously, and demonstrating a high degree of customer service
Respond appropriately applying discretion and independent judgment to a variety of requests to best: Ability to gather pertinent information to process patient transfer requests and arrange transportation
Ability to demonstrate compliance with all established policies and procedures as they apply to the coordination of patient referral and transport
Ability to learn and comply with local EMS policies, procedures, processes, and protocols
Ability to learn and demonstrate applicable knowledge of EMTALA and Title regulations about transfer center requests
Ability to learn and demonstrate coordination with Physicians, Case Managers, and facility staff to effectively document consults and transfer requests
Ability to learn and demonstrate process requests for critical MD to MD consults and transfer requests for contracted facilities
Ability to track and monitor the location and status of ground and air ambulances concerning patient transfer requests
Develops a high familiarity with client service area geography and medical facilities
Prioritize tasks, adhere to deadlines, and provide status updates on assigned projects
Ability to learn to operate technical equipment components necessary for the performance of job duties
Participates in quality assurance (QA) and Continuous Quality Improvement (CQI) programs