Transfer Call Center Nurse - RN

Children's Wisconsin • Milwaukee, WI

51d • Onsite

About The Position

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/ The RN in this role will use clinical expertise away from the bedside in a busy - fast paced call center setting. Serve as a central communication source for all components of the patient transfer and consultation process, including direct ED/Inpatient admissions and Critical Care Transport. Responsible for the facilitation of communication with specialty providers, medical control, transport team and patient placement. Acts as a resource to community and hospital based providers. Demonstrates effective communication skills, critical thinking skills, ability to multi-task, and ability to follow clinical practice guidelines. Onsite - Milwaukee main campus Office/Call Center setting Full time - 0.9 FTE Nights - 12 hr shifts Weekend rotation Experience: 3+ years of patient care experience as an RN required or 3+ years of Transport experience as an RCP required Previous critical care, emergency room, or transport experience as a nurse preferred Epic ASAP and Epic Rover experience preferred Familiarity with Call Center software preferred Pediatric experience preferred Knowledge, Skills and Abilities Ability to work independently, utilize time management, prioritization and multi-tasking skills needed in a fast paced department. Knowledge of a variety of pediatric healthcare specialties, including level of care, symptom identification critical thinking and decision making to appropriately triage and manage consult and transport requests. Basic knowledge of a computer including but not limited to: Microsoft Office, web browsing, document access and electronic health record. Education: Associate's Degree of Nursing required or Associate's Degree of Respiratory Care required Bachelor's Degree Science of Nursing degree preferred Licensure/Certifications: License RN-Registered Nurse (30) - State of Wisconsin or License Respiratory Care Practitioner (28) - State of Wisconsin BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council required PALS-Pediatric Advanced Life Support - American Heart Association/American Red Cross/National Safety Council within 180 Days required Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law. Certifications/Licenses: + one of the following: - N/A, BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council, License Respiratory Care Practitioner (28) - State of Wisconsin, License RN-Registered Nurse (30) - State of Wisconsin, PALS-Pediatric Advanced Life Support - American Heart Association/American Red Cross/National Safety Council Dedicated solely to the health and well-being of children We are the region's only independent healthcare system dedicated solely to the health and well-being of children. In Milwaukee and throughout the state, we provide kids and their families a wide range of care and support - everything from routine care for ear aches or sore throats to life saving advances and treatment options. Our academic partner, The Medical College of Wisconsin, brings many of the nation's most well-respected doctors to our team. Together we work to ensure that every child and family we serve receives nothing but the best. Learn more about our affiliation with the Medical College of Wisconsin and the power of academic medicine. Please let us know a little about yourself so we can connect on future openings!

Requirements

• 3+ years of patient care experience as an RN required or 3+ years of Transport experience as an RCP required
• Associate's Degree of Nursing required or Associate's Degree of Respiratory Care required
• License RN-Registered Nurse (30) - State of Wisconsin or License Respiratory Care Practitioner (28) - State of Wisconsin
• BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council required
• PALS-Pediatric Advanced Life Support - American Heart Association/American Red Cross/National Safety Council within 180 Days required
• Ability to work independently, utilize time management, prioritization and multi-tasking skills needed in a fast paced department.
• Knowledge of a variety of pediatric healthcare specialties, including level of care, symptom identification critical thinking and decision making to appropriately triage and manage consult and transport requests.
• Basic knowledge of a computer including but not limited to: Microsoft Office, web browsing, document access and electronic health record.

Nice To Haves

• Previous critical care, emergency room, or transport experience as a nurse preferred
• Epic ASAP and Epic Rover experience preferred
• Familiarity with Call Center software preferred
• Pediatric experience preferred
• Bachelor's Degree Science of Nursing degree preferred

Responsibilities

• Serve as a central communication source for all components of the patient transfer and consultation process, including direct ED/Inpatient admissions and Critical Care Transport.
• Responsible for the facilitation of communication with specialty providers, medical control, transport team and patient placement.
• Acts as a resource to community and hospital based providers.
• Demonstrates effective communication skills, critical thinking skills, ability to multi-task, and ability to follow clinical practice guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees