Transfer Center RN

Billings Clinic

8d•$34 - $42•Onsite

About The Position

The Transfer Center Nurse is the first point of contact when a regional provider is seeking assistance for their patient through the Billings Clinic Transfer Center. The nurse coordinates conversations with providers to care for patients in their homemunity as well as coordinates the transfers when a patient is needing a higher level of care. The ability to managepeting priorities and technologies withoutpromising accuracy, efficiency, and safety is essential to the success of this position. The Nurse must possess outstanding customer service skills, proficient knowledge of pathophysiology and disease processes, and astute critical thinking and triage skills.

Requirements

Regulatory requirements and standards (DNV, OSHA, CMS, Magnet, etc.)
Patient placement procedures and practices
Policies and procedures related to patient throughput, capacity, and staffing
Infection control standards and guidelines
Billings Clinic physician specialties and service offerings
Demonstrate behaviors that reflect principles of a highly reliableanization (HRO)
Demonstrate critical thinking skills with pathophysiology and disease process
Demonstrate problem solving skills related to access to medical or behavioral health resources that meet both the patient andanization's needs.
Demonstrate professionalmunication skills, both verbal and written
Display tact and diplomacy in conflict resolution
Associate (or Diploma) RNs with less than 5 years of RN experience hired into this position mustmit topleting their Bachelor of Nursing degree within 4 years after their hire date. Billings Clinic may help support the cost through financial assistance.
5 years of clinical experience in an acute care setting, recent experience preferred
Excellent verbal skills including a telephone voice and speech pattern that is articulate and has a pleasant tone
Typing at 35 words per minute with accuracy

Nice To Haves

Acute care experience preferred
Previous Call Center/Transfer Center experience preferred. Care Management experience considered

Responsibilities

Performs nursing triage to identify the providers, clinicians, and staff necessary to support medical conversations and transfers Billings Clinic
Orchestrates patient movement in the Billings Clinic system with regard to balancing bed supply and demand and reducing or eliminating unnecessary delays
Engage ancillary partners, charge nurses, and others to identify and resolve barriers to throughput
Provides support to the Administrator on Duty (AOD) and Patient Placement roles
Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatoryanizational and departmental requirements. Maintainspetency in allanizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
Maintain attention to detail and gathering/assessing information; provide problem analysis and resolution
Prioritize and make decisions for timely transfers based on acuity, diagnosis, preference, bed availability, and staffing resources
Utilize Cerner applications, Microsoft Office, and other operating systems and software to support functions related to patient acuity and patient placement
Maintain data and reports related to safety, quality, and patient throughput
Closely monitor and assess bed availability to ensure timely placement
Demonstrate time management skills, the ability to manage frequent interruptions, prioritize workload, and quickly switch tasks with minimal delays in workflow
Maintain the highest degree of integrity and confidentiality due to the sensitive nature of information handled
Performs all other duties as assigned or as needed to meet the needs of the departmentanization.