Transcon Agent

Expeditors•Hidalgo, TX

12d•Onsite

About The Position

Provide exceptional customer service on inquiries, assists customers by effectively fulfilling customers needs. Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Transcon Department and remaining focused on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.

Requirements

High School Diploma or GED Equivalent.
Customer Satisfaction oriented.
Strong interpersonal and communication skills, ability to communicate at all levels written and oral communication.
Time management skills and attention to detail.
Problem solving skills
Strong organizational skills and ability to multitask.
Ability to complete the activities within standard procedures, guidelines and office policies.
Self-driven personality and good business sense are expected.
Availability to work in the warehouse.
Computer skills, including knowledge of Microsoft Word and Excel applications.
English and Spanish fluency.
Active Listening Skills
Build customer loyalty.
Commitment to Exemplify our culture at all times.

Nice To Haves

6 months to 1 year of experience in the logistic field or domestic transportation.

Responsibilities

Participate in Employee Performance Reviews and 1:1s.
Ensure to work only with 100% approved Suppliers and vendors.
Exemplify Our Culture, Mission and Goals.
Follow the 10 Critical Success Factor.
Help build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department.
Comply with company controls, policies, procedures, processes.
Participate in daily huddle meetings and Supervisor meetings weekly.
Effectively execute within the Transcon department, assisting our relentless pursuit of efficiency and operational excellence.
Support oversight, including self-assessments and daily, weekly and monthly performance monitoring so that issues (root cause) are resolved proactively.
Help key all exceptions to provide visibility internally (controlled) and through interacting with our customers (uncontrolled).
Help identify areas to improve efficiency to offer customers better cycle times, service while improving margins.
Actively participate in the optimization of systems and tools and continuously improve the efficiency, productivity and quality of the service.
Make certain that client specific instructions are followed to properly process shipments and invoices.
Properly use all Expeditor systems and tools.
Ensure that all correspondence within business unit is handled timely and professionally.
Maintain highest compliance levels for all applicable Transcon requirements.
Escalate issues to Lead and Supervisor when needed.
Responsible to inform immediately to the Branch’s Health and Safety representative any unsafe condition that could put employees at risk in the work place environment.
Responsible to inform immediately to the Branch’s Health and Safety representative any incident or accident, regardless if the affected employee does not look hurt.
Comply with all our policies, including the credit policy.
Ensure accurate and timely billing of customers and vendors.