Transactions Specialist III

JPMorgan Chase & Co.•Columbus, OH

2d•Onsite

About The Position

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Transactions Specialist - Payment Services work is creative, exciting, and different every day. As a Transactions Specialist III for the Process Control Facility/Bill Pay Cost Management Team, you will perform diverse customer setup functions for the products across Chase. You will perform biller setups for various payment channels for our Chase customers and ensure payments are accurately routed. In this role, you will need to demonstrate ownership of tasks, initiative, and confidence to complete assignments with limited supervision, a proactive approach to problem-solving and the ability to effectively prioritize multiple tasks in a fast-paced environment.

Requirements

Customer service skills – Client relationship, negotiation, oral and written communication
Problem solving and analytics
Detail-oriented with good organizational skills
Able to work independently, make appropriate decisions and escalate when appropriate
Demonstrate ability to own, research and resolve complex service issues
Able to follow a process, find gaps and recommend improvements
Excellent time management and organizational skills
Proficiency with Microsoft Excel
Ability to learn and follow policies, procedures, and processes quickly

Responsibilities

Complete and review setup and maintenance for biller profiles and/or customer profiles
Perform biller setups for various payment channels and ensure payments are accurately routed
Provide excellent customer setups for electronic deposits into Chase
Enhance bill payment details for more efficient routing
Interact directly with internal clients through Navigator, SharePoint, and email
Follow and maintain internal procedure documents
Maintain audit records of changes
Support system testing for development changes in the system
Complete requests, validations, and verifications to meet defined/customer-defined timeframes
Own and resolve service issues to the point of resolution
Support a Continuous Improvement culture in a rapidly changing environment through personal and team engagement