Transactions Specialist II - Deposit Review

JPMorgan Chase & Co.•Indianapolis, IN

4d•Hybrid

About The Position

Join Chase’s Deposit Review Operations Team and thrive in a fast-paced, production-driven environment where you protect deposit integrity and deliver a seamless experience for 3 million customers every month. As a Transactions Specialist II within the Payment Operations Deposit Review team, you will play a crucial role with high customer impact involving remotely deposited items. Your responsibilities include following detailed procedures and instructions to review negotiability criteria and fraud detection all while maintaining the highest standards of production and accuracy. Your critical thinking, self-motivation, and problem-solving skills are essential for success in this role.

Requirements

Basic knowledge of banking transactions and check autonomy
Be comfortable with processing work-type in a specific, repetitive sequence
Be self-motivated to consistently meet monthly performance targets
Proficiency in Windows Operating Systems and Microsoft Office Tools
Strong analytical skills
High school diploma or GED required.

Responsibilities

Process and clear transactions, adhering to established routines and procedures, ensuring accuracy and timeliness.
Handle customer inquiries and requests related to account balances and transactions, providing a positive customer experience at all touchpoints.
Escalate non-routine issues to senior team members, applying common sense and experience of similar situations to identify potential solutions.
Contribute to innovation efforts by applying knowledge of artificial intelligence and automation to optimize transaction processes.
Maintain up-to-date knowledge of market products and industry regulations, using this knowledge to ensure compliance in all transaction activities.