Transactions Associate

JPMorganChase•Plano, TX

About The Position

As an Operations Supervisor in the Business Solutions Team, you will supervise daily operations and coach employees to deliver consistent, high-quality outcomes. You will coordinate work across multiple processes, monitor performance, maintain clear procedures and controls, and partner with stakeholders to resolve issues and improve service delivery. The role uses accessible, adaptable communication practices to support different learning styles and work preferences. The team pairs operational excellence with inclusive leadership to improve role fit, onboarding, and day-to-day support. This position strengthens service delivery, promotes consistent practices, and helps employees succeed through clear expectations and coaching. The final officer title and job grade are at the firm’s discretion and will be discussed at the time of offer; they may differ from the requisition based on candidate experience. Reasonable accommodations may be available throughout the recruiting process in accordance with firm policy and applicable requirements.

Requirements

At least 3 years of relevant experience in operations, people leadership, training, workforce development, social services, or a related field.
Experience supervising, coaching, or developing employees in a professional environment.
Working knowledge of operational fundamentals, including workflow management, quality, procedures, controls, and performance measures.
Ability to communicate clearly and respectfully in writing, in meetings, and in one-on-one settings.
Ability to organize competing priorities, solve problems, make sound decisions, and escalate concerns appropriately.
Demonstrated ability to collaborate across teams and build productive stakeholder relationships.
Proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, Outlook, and Teams.
Commitment to inclusive leadership and the ability to support employees with varied communication, learning, and workplace needs.

Nice To Haves

Bachelor’s degree or equivalent experience.
Experience in financial services operations, shared services, or another regulated environment.
Experience supporting disability inclusion, neurodivergent talent, individuals with intellectual and developmental disabilities, or customized/supported employment models.
Experience with process improvement, capacity planning, performance reporting, or operational controls.
Experience partnering with job coaches, community organizations, vendors, or cross-functional support teams.
Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

Responsibilities

Supervise daily workflow and assign work to support service-level, quality, accuracy, and timeliness expectations.
Coach, develop, and support employees through clear expectations, regular feedback, and individualized development approaches.
Foster an inclusive team environment by adapting communication, training, and enablement practices to varied learning styles and work preferences.
Monitor operational metrics, identify trends or issues, and communicate performance updates to team leadership and business partners.
Maintain procedures, job aids, and other operational documentation so work is clear, accessible, and consistently performed.
Support a strong control environment by following established procedures, identifying risks, escalating concerns, and helping implement corrective actions.
Coordinate staffing, workload priorities, schedules, and capacity needs to support changing business demand.
Build effective relationships with business partners, job coaches, community partners, and other stakeholders supporting employee and operational outcomes.
Partner with managers and support resources to strengthen onboarding, training, sustained employment, and role transitions.
Identify and implement process improvements that simplify work, reduce rework, and improve the employee and stakeholder experience.
Contribute to team initiatives, business reviews, and leadership updates by organizing information and following through on decisions and action items.