Transaction Processor Associate II-Hybrid

Conduent State Healthcare, LLC•East Hartford, CT

1d•Hybrid

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. As a Transaction Processor Associate II- Hybrid, you will be working on various projects. These projects involve researching, analyzing, and updating consumer information utilizing different systems. This position will provide open enrollment transaction support. Supporting our Customer Service team when needed, as a first point of contact assisting in providing program, account information and/or password reset assistance.

Requirements

Must be at least 18 years of age or older.
Must be able to successfully pass a criminal background check and drug test.

Nice To Haves

College Degree and Eligibility Determination/Transaction Processing experience

Responsibilities

Consistently display a professional attitude towards Conduent employees, Consumers, Access Health, DSS and activities.
Process case maintenance transactions and perform all tasks accurately within the procedural guidelines without errors.
Evaluate and determine eligibility of medical expenses for medical programs.
Screen Consumers by data entering information into Eligibility Determination System.
Meet or exceed the Daily Productivity standards for each task performed.
Support the customer service team when needed with incoming calls. Acting as initial point of contact for inquiries from potential and existing beneficiaries related to Client programs.
Ensure timely completion of tasks, to meet contract guidelines.