Transaction Processing Supervisor

Conduent • Lexington, KY

3d • $42,427 - $55,100 • Onsite

About The Position

The Transaction Processing Supervisor leads and oversees a team responsible for accurate and timely child support payment processing for the Kentucky State Disbursement Unit. This role ensures operational excellence by driving performance against service-level agreements (SLAs), fostering team development, and maintaining high standards for quality, productivity, and compliance.

Requirements

• Prior experience in data entry, mailroom operations, and/or outbound mail processing.
• Minimum of 2 years of recent leadership or supervisory experience.
• Strong written and verbal communication skills, with the ability to present information clearly and effectively.
• Proficiency in Microsoft Office 365 (Outlook, Teams, Word, Excel, PowerPoint).
• Demonstrated problem-solving and analytical skills, with a focus on continuous improvement.
• Proven ability to lead, coach, motivate, and develop high-performing teams.
• Ability to manage competing priorities and deliver results in a fast-paced environment.
• High level of professionalism, accountability, and attention to detail.
• Availability to work onsite Monday through Friday, with occasional weekend hours as needed.

Responsibilities

• Ensure team performance consistently meets or exceeds established service level agreements (SLAs).
• Monitor and analyze key performance metrics, including productivity, quality, and attendance, and implement improvements as needed.
• Provide day-to-day leadership, guidance, and support to staff, including resolving processing questions and escalations.
• Oversee production operations, quality control, and Team Lead activities to ensure alignment with organizational goals.
• Maintain accountability for the accuracy, quality, and timeliness of all deliverables.
• Identify process gaps, operational risks, and barriers; develop and implement effective solutions.
• Develop, maintain, and update policies and procedures to support operational efficiency and compliance.
• Conduct periodic security and compliance reviews to ensure adherence to established protocols.
• Contribute to workforce planning, staffing projections, and payroll input.
• Prepare and deliver reports on operational performance and metrics.
• Support a culture of continuous improvement, accountability, and employee engagement.
• Perform additional duties as assigned.

Benefits

• Health and Welfare Benefits
• Retirement Savings
• Employee Discounts
• Career Growth Opportunities
• Paid Training
• Paid time off
• Great Work Environment
• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed