Transaction Processing Representative III

Fidelity • Westlake, TX

35d • Hybrid

About The Position

As a NQ Transaction Processing Representative, you have a quest to understand why and how regulatory requirements, plan rules and system configurations come together to execute our customer requests. Your ability to complete a variety of assigned tasks both timely and accurately makes you a huge asset to your team!
The Team The team provides transaction processing through Fidelity’s distribution channels. We support Fidelity’s growth with high quality, effective risk mitigation and innovative services through talented associates and processing expertise. The NQ Transaction Processing Organization within Workplace Investment is responsible for all Nonqualified Deferred Compensation (DC) monetary distribution transactions and distribution election setup/changes across multiple NQ plan designs and segments. We not only work closely with CSA, CSM, FINOPs, MD and NQ SDM, but spend approximately 20% of our time communicating directly with our clients through a multitude of channels.

Requirements

• Bachelor’s degree or equivalent work experience
• Two to five years of transaction processing experience within a professional, dynamic, corporate environment, preferably within Fidelity Investments
• DC Recordkeeping experience
• Experience working with Microsoft including Excel, Outlook, and Access database software
• Working knowledge of Fidelity systems (FPRS, FocusPoint, Plan Sponsor Webstation and Xtrac)
• Ability to work in a team environment / Team player
• Excellent verbal, written communication skills, along with strong attention to detail with ability to self-manage workload
• Issue resolution and problem-solving capabilities (ownership and advocacy)
• Analytical and possess the ability to propose solutions/follow through
• Ability to manage multiple priorities, set priorities, meets goals and deadlines
• Risk-mitigation skills - client, plan and participant level
• Have an interest in learning about Fidelity’s back office operations and plan configurations
• Understand the importance of working with our Fidelity business partners and clients

Responsibilities

• Dedicated and can contribute through creative, flexible work solutions (i.e., independence of thought) while exercising sound and professional discernment
• Communicating with internal business partners (Client Services, WPS, and Compliance) and our Clients to provide world class service.
• Identifying and assisting with workflow enhancements, offering improvement recommendations/ideas, and supporting change in order drive process efficiencies
• Ensuring the timely completion of administrative tasks by performing end-of-day reviews of designated processing queues in addition to tracking and entering time and volume-related data to evidence processing compliance and reporting accuracy
• Work independently to determine if participant or plan sponsor requests are IGO or NIGO based on pre-defined business and plan rules and contact clients and/or business partners to resolve NIGO’s.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees