Records & Item Processing Representative III

SchoolsFirst Federal Credit Union•Sacramento, CA

3d•$24 - $35

About The Position

We’re always looking for diverse, talented, service-oriented people to join our exceptional team. Records & Item Processing Representative III The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity. Pay Range: $24.20 - $35.09 Scheduled Weekly Hours: 40 What You’ll Be Doing Assist team members with troubleshooting problems and provides technical and non technical support. Requires working knowledge of RDC, ITC ATM, Mail and Remittance Processing, Automated Cash Process, Record Retrieval and Image Process. Provides training for new and existing team members in Document Management. Writes updates and disseminates standard operations procedures (SOP). Coordinates vendors’ activities to ensure equipment is working optimally and maintenance agreements are being fulfilled. Provides feedback relative to team member performance. Assists in the preparation of performance evaluations and coaching and counseling. Supervises team members in the absence of management. Operates and maintains all equipment within the department. Compiles statistical data and generates monthly reports to identify trends in monthly production volume and team member productivity. Assists management with schedules, distribution of work and monitoring progress to meet deadlines and ensure daily assignments are completed. Troubleshoots daily production problems and resolves day-to-day inquiries from internal and external team members. Responsible for researching and assisting team members with out of balance conditions pertaining to ITC, RDC, ATM, Mail and Remittance Processing thus reducing losses to the organization. Oversees the work of other team members by allocating and monitoring workflow. Performs work of a similar nature. Reviews and ensures all Document Management general ledgers are monitored and balanced in a timely manner. Additional Job Functions Performs other duties as assigned Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions

Requirements

High School Diploma or GED required
3-5 years of previous related experience required

Responsibilities

Assist team members with troubleshooting problems and provides technical and non technical support.
Requires working knowledge of RDC, ITC ATM, Mail and Remittance Processing, Automated Cash Process, Record Retrieval and Image Process.
Provides training for new and existing team members in Document Management.
Writes updates and disseminates standard operations procedures (SOP).
Coordinates vendors’ activities to ensure equipment is working optimally and maintenance agreements are being fulfilled.
Provides feedback relative to team member performance.
Assists in the preparation of performance evaluations and coaching and counseling.
Supervises team members in the absence of management.
Operates and maintains all equipment within the department.
Compiles statistical data and generates monthly reports to identify trends in monthly production volume and team member productivity.
Assists management with schedules, distribution of work and monitoring progress to meet deadlines and ensure daily assignments are completed.
Troubleshoots daily production problems and resolves day-to-day inquiries from internal and external team members.
Responsible for researching and assisting team members with out of balance conditions pertaining to ITC, RDC, ATM, Mail and Remittance Processing thus reducing losses to the organization.
Oversees the work of other team members by allocating and monitoring workflow.
Performs work of a similar nature.
Reviews and ensures all Document Management general ledgers are monitored and balanced in a timely manner.
Performs other duties as assigned
Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.