Transaction Processing Supervisor
About The Position
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. The Transaction Processing Supervisor oversees daily operational activities and leads a team responsible for processing high-volume, time-sensitive transactions. This role is accountable for team performance, staff development, and operational excellence while ensuring quality, productivity, and compliance standards are consistently met.
Requirements
- Minimum of one year of supervisory and/or management experience.
- Proficiency in Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, and SharePoint.
- Ability to work independently with minimal supervision and exercise sound judgment.
- High school diploma.
- Ability to successfully pass a background check, drug screening, and obtain a Public Trust Security Clearance.
- U.S. citizenship.
Nice To Haves
- Experience working in a mailroom or warehouse environment.
Responsibilities
- Directly supervise and manage team members, including hiring, disciplinary actions, and employee terminations in accordance with company policy.
- Monitor and analyze performance metrics such as productivity, quality, accuracy, and attendance; provide ongoing coaching and development to drive continuous improvement.
- Conduct and manage performance improvement plans (PIPs) and employee evaluations.
- Lead, motivate, and support team members in achieving daily, monthly, and long-term individual and team goals.
- Use strong operational knowledge and problem-solving skills to address workflow challenges and resolve escalated issues.
- Supervise and coordinate daily tasks within complex business operations, technical support, or production environments.
- Maintain accountability for functional, operational, and/or program-level performance and outcomes.
- Ensure compliance with organizational policies, security requirements, and procedural standards.
Benefits
- Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
- Retirement Savings: We will support you as you save for your future.
- Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
- Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
- Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
