Transaction Operations Specialist - Waterford

Virginia Credit Union•Midlothian, VA

1d•Onsite

About The Position

This role is responsible for handling transactions proficiently and accurately, providing quality service to members, and managing various operational tasks within Transaction Operations. The specialist will balance exception totals, test release testing for NSF Reports, post adjustments, maintain logs, activate cashboxes, post journal vouchers, prepare and upload spreadsheets, research exception items, investigate and resolve ATM/PSCU outages and cash outages, and interact with vendors and internal teams. The position also involves identifying and resolving settlement issues, improving procedures, handling escalated member service issues, supporting business continuity, and complying with enterprise policies and training requirements.

Requirements

High School Diploma or equivalent
Experience with a financial institute
Basic computer skills (Word, Excel, Outlook, Internet)
Effective communication, analytical, and conflict resolution skills.
Excellent oral communication skills, including professional phone etiquette
Ability to work independently and with a team
Ability to work in a high-volume, deadline oriented environment while maintaining a high degree of speed and accuracy
Basic mathematical & clerical aptitude.
Ability to multitask and prioritize.
Functional knowledge of financial institution systems, products, services, and procedures.
Reliability and dependability.
Demonstrates sound judgment and decision making skills, with attention to details
Demonstrates flexibility and willingness to adapt to change
Strong organizational and time management skills
Positive attitude and willingness to learn.
Aptitude and desire for goal achievement.
Ability to promote VACU products and services.
Ability to understand and apply principles of risk management.
Ability to effectively interact with all levels and departments of the organization.

Nice To Haves

Prior ATM settlement experience preferred.
Knowledge of Reg. CC and Reg. E requirements preferred.

Responsibilities

Handles each transaction proficiently and accurately, exercising good judgement and seeking approval for any transaction exceeding assigned levels of authority.
Provide quality service to our members, both internal and external, by following all member service expectations as outlined in Transaction Operations.
Balance inclearing exception totals on a daily basis.
Serve as a primary tester for all release testing relating to NSF Report.
Post adjustments for encoding errors and send notification to the appropriate member(s).
Utilize and maintain information in Excel logs, contact management requests, PSCU/STAR accounts, network settlement, adjustment reports and Word documents and assist with settlement issues.
Activate all cashboxes for ATM PLUS terminals.
Post journal vouchers for ATM cash orders on the FED statement (FED to Vault(s) and Vault(s) to FED) – relating to replenishment/residual and deposit cash and over/short cash to assigned general ledger accounts.
Post journal vouchers for debit cash adjustments on the FED statement.
Prepare Excel spreadsheets for ATM PLUS weekly replenishments daily.
Upload Excel spreadsheets into current software program.
Research and post exception items from multiple daily Accounting reconciliation emails.
Investigate and resolve monetary ATM/PSCU Outages.
Utilize various vendor reporting tools to settle ATMs cash daily.
Investigate and resolve ATM cash outages.
Interact and communicate with card and cash vendors and internal teams (including but not limited to Check Servicing, ADS, Fraud Risk Management, Contact Center, Branches, Transaction Operations, IT, Records Management and Accounting).
Identify and resolve settlement issues and/or member inquiries.
Review and process all vendor reports related to member adjustments and network settlement.
Identify opportunities to improve existing procedures and communicate them to the manager.
Handle member service issues escalated from representative prior to having management intervention.
Support business continuity plan initiatives, which require regular cross training on all critical Check Servicing processes and quarterly testing.
Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies.
Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security.
Report all Risk Management Policy violations in accordance with policy.
Other duties may be required and assigned by the manager.