Transaction Management Ops Consultant

Bank of America•Jacksonville, FL

11d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for independently processing complex transactions supporting the movement of account assets and other fulfillment processing. Key responsibilities include end-to-end ownership of issue resolution, working across multiple operations and product specialists, and ensuring procedures are clearly documented and up to date. Job expectations include supporting projects, initiatives and preparing executive-level reports and presentations. LOB Job Description: This role involves buy-in processing across multiple entities, product types, and regulatory buy-in frameworks, with additional responsibility for providing day-to-day oversight and coordination of team activities. Primary responsibilities include overseeing buy-in notices and executions, ensuring compliance with applicable regulatory and internal deadlines, and reducing exposure related to unresolved trades and stock record shortages.

Requirements

1-3 years of Global Markets Operations Experience
1-3 years of experience in securities operations, trade settlement, stock loan, prime brokerage, buy-ins, fails management, or trade support.
Demonstrated experience providing team guidance, oversight, or acting as a point of escalation within an operations environment.
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

Nice To Haves

Familiarity with DTCC, CNS/NSCC, FINRA, SEC, or other securities market regulatory frameworks.
Experience using DTCC SmartTrack, internal trade-resolution systems, Excel, Alteryx, workflow tools, or similar applications.
Excels in working among diverse viewpoints to determine the best path forward
Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
Commitment to challenging the status quo and promoting positive change.
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Responsibilities

Leads end-to-end resolution of complex client issues and inquiries, including research, escalation and approvals for items with high levels of monetary risk
Drives execution of complex financial and non-financial client transactions
Supports process improvements, requirements, and initiatives across multiple stakeholders
Performs quality assurance reviews, testing, and training to ensures high performance accuracy of performance metrics and quality standards
Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation
Reviews and updates written procedures to ensure accuracy
Supports operational team projects and production of executive-level reports and presentations for senior management as needed
Oversee daily buy-in processing activities, including notices, executions, and trade-resolution activity, ensuring accuracy and adherence to regulatory and internal deadlines.
Review and approve buy-in entries, executions, and market orders as required, ensuring compliance with regulatory standards and internal controls.
Learn, understand, and adhere to buy-in requirements under FINRA, SEC, NSCC, MSRB Rule G‑12(h), and MSLA, and guide team members in applying these requirements correctly.
Serve as a point of escalation for complex issues, including unresolved breaks, regulatory deadlines, and firm/client exposure, and determine appropriate next steps.
Lead team meetings, including daily/weekly discussions on breaks, fails, and risk items, and drive resolution-focused outcomes.
Provide regular updates and highlights to senior leadership, including risk exposure, volume trends, and key issues requiring attention.
Oversee trade, settlement, stock record, and buy-in data to identify discrepancies, risk exposure, and escalation items, and ensure appropriate follow-up.
Provide oversight of International Broker Dealer Settlements, including coordination, risk identification, and execution accuracy.
Communicate clearly and professionally with contra brokers, clients, trading desks, and internal operations teams, and support team members in managing communications effectively.
Support training, onboarding, and development of team members, including sharing knowledge and reinforcing procedures and best practices.
Manage competing priorities across both individual workload and team oversight responsibilities while maintaining accuracy and timeliness.
Participate in and drive process improvement initiatives, while recognizing that deeper process transformation may require subject-matter expertise development