Transaction Management Ops Analyst - Global Markets Operations

Bank of America•Charlotte, NC

6d•Onsite

About The Position

This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members. Key point of contact for Global Clients for Allocation/Confirmation related queries within BofA across product, market, entity, trade status. This team is responsible for providing internal and external operational support for our stakeholders. The team must provide client institutional processing services for day-to-day equity transactions done with BOFAS. The team primarily supports the Equity business within Global Markets (High-Touch, Electronic, Portfolio, Convertible Bond, Capital Markets, Derivatives and more). This team can be categorized as post-execution transaction management and is responsible for the internal allocation kicking off the settlement process within the lifecycle of a trade.

Requirements

Demonstrated time management and scheduling discipline, including the ability to structure workflows around key cutoff times (affirmation windows, settlement deadlines, regulatory timelines).
Highly self‑motivated and self‑directed, with the ability to independently identify issues, initiate follow‑ups, and drive resolutions.
Strong organizational skills with attention to detail, ensuring accuracy in trade processing, exception handling, and documentation.
Analytical experience - strong analytical and problem‑solving skills, with the ability to assess root causes and distinguish between systemic issues and one‑off breaks.
Advanced Microsoft Excel experience (V/X Lookups, pivot tables, macros)

Nice To Haves

Attention to Detail
Customer and Client Focus
Oral Communications
Prioritization
Problem Solving
Account Management
Analytical Thinking
Coaching
Written Communications
Mentoring
Research
Result Orientation

Responsibilities

Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
Must be on hand to offer premium Client service and deal with all Client queries and manage the relationships between our Clients and internal BofA departments
Directly interacts with Clients on a daily basis, is the main point of contact for clients on all operational issues and acts as Client advocate within BofA to ensure all clients’ needs are met
Monitors and manages block level and allocation level trade matching for institutional equity trades, ensuring timely and accurate affirmation prior to settlement deadlines
Investigates and resolves matching exceptions, including account discrepancies, quantity mismatches, settlement instruction issues, and counterparty breaks
Validates and reconciles client provided allocation instructions (FIX, CTM, or other post allocation sources) against internal booking and account mapping logic
Coordinates with Trading, Middle Office, Settlements, Client Service, and Technology teams to resolve trade lifecycle issues impacting affirmation, confirmation, or settlement
Engages directly with asset managers, custodians, and broker dealers to address matching delays, incorrect allocations, or instruction discrepancies
Contributes to process improvement initiatives aimed at increasing STP rates, reducing manual intervention, and enhancing client experience
Professionally supports challenging stakeholders internally and externally (clients-investment manager, hedge fund services, brokers)