Transaction Management Operations Analyst - Wealth Management Operations

Bank of America•Pennington, AL

1d•$25 - $37•Onsite

About The Position

This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members. The Institutional Retirement Payroll, Benefits, and Disbursements (IRBPD) Team within Wealth Management Operations (WMO) is responsible for payroll and benefits processing, money movement, participant-level maintenance and tax reporting support for 401(k) Defined Contribution, Non-Qualified Deferred Compensation (NQDC), Institutional Trust and Custody, Defined Benefit and Health Benefits Solutions (HBS) products. The 401(k) Benefits Processing team is responsible for administering 401(k) plans for a large number of employers, including many Fortune 500 companies. Products supported include 401(k) defined contribution. The Benefits Processing Team facilitates the processing of 401(k) distribution transactions including Qualified Domestic Relations Orders (QDRO), hardship withdrawals, loans, and beneficiary support. The team assists internal partners to facilitate requests originated by 401(k) participants and by the plan sponsors of the companies we service. This team is responsible for accurately creating and reviewing 401(k) financial transactions involving stock, money market, and mutual fund trading. Daily functions include processing withdrawals, funds transfers, QDRO & beneficiary transactions, contributions and loan repayments within the Service Level Agreement timeline for our clients. The Transaction Management Analyst should expect to learn the 401(k) product as well as the skills needed to build a strong foundation for a career in financial services. The candidate must demonstrate a cooperative and professional work attitude, while displaying the ability to work effectively in a team environment.

Requirements

Highly organized
Self-starter attitude and demonstrates initiative
Ability to multi-task and handle multiple projects in a short time period
Exceptional attention to detail and the ability to hold others accountable without direct supervision
Flexibility with ability to handle a variety of tasks and projects independently
Strong written and verbal communication skills; able to influence/challenge and negotiate to keep all parties engaged in the process
Proven ability to provide comprehensive solutions to complex needs and/or problem
Ability to prioritize and meets established deadlines
Proficient Microsoft Excel and Word skills
Excellent verbal and written communication skills
Ability to adapt to a changing environment

Nice To Haves

Bachelor's degree or 3+ years of experience in Financial Services is preferred
Advanced Microsoft Excel and Word skills
Familiarity with 401(k) product and MLII/iGate applications

Responsibilities

Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units