Transaction Analyst II_SCFT1H

Engie • Houston, TX

1d • Hybrid

About The Position

As our Transaction Analyst II, you will thrive in a high-performance, fast-paced environment where accuracy, responsiveness, and attention to detail are critical. This team manages time-sensitive transactions and supports key operational processes that directly impact the organization's financial performance and profit-and-loss results. A core responsibility of the team is supporting our corporate enrollment guarantee program, which helps ensure a seamless transition for customers moving to and from energy suppliers. As a result, this role plays an important part in delivering an exceptional customer experience and maintaining relationships that can influence future business opportunities. This position offers significant exposure to cross-functional teams, opportunities for professional development, and the ability to make a meaningful impact on business outcomes. The role is based in Houston, Texas, and reports to the Transaction Manager.

Requirements

• High School Diploma or Bachelor’s degree in Business, Finance, Accounting, Economics, Data Analytics, Information Systems, or a related field. In lieu of a degree a combination of education and relevant work experience may also be considered.
• A minimum of two (2) years’ work related experience in processing of Utility Market Transactions in ERCOT, PJM, NYISO, MISO, and/or ISO-NE.
• Highly organized, detail-oriented, and able to manage multiple tasks with urgency and accuracy in a fast-paced environment.
• Self-starter who can independently prioritize work, troubleshoot issues, and drive tasks through to resolution.
• Experience working with back-office processes such as enrollments, billing, exception handling, drops, and change transactions.
• Strong analytical skills with the ability to gather, organize, and analyze transaction data using CRM and reporting systems.
• Proficient in Excel, Access, Power BI, SharePoint, Oracle.
• Knowledgeable in EDI enrollment and drop transactions, customer account reconciliation, and managing service level agreements (SLAs) in a high-volume operational environment.
• Knowledgeable in resolving transaction issues and coordinating with internal and external stakeholders using tools such as CRM platforms, vendor systems (e.g., MarkeTrak, Adminitrak, RightNow), and collaboration tools like Teams.

Responsibilities

• Manage time-sensitive transactions and support key operational processes.
• Support the corporate enrollment guarantee program.
• Deliver an exceptional customer experience.
• Maintain relationships that can influence future business opportunities.
• Process Utility Market Transactions in ERCOT, PJM, NYISO, MISO, and/or ISO-NE.
• Process enrollments, billing, exception handling, drops, and change transactions.
• Gather, organize, and analyze transaction data using CRM and reporting systems.
• Resolve transaction issues and coordinate with internal and external stakeholders.
• Manage service level agreements (SLAs) in a high-volume operational environment.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Employer-paid short-term and long-term disability insurance
• Employee Stock Purchase Plan (ESPP)
• Generous paid time off
• Wellness days
• Holidays
• Leave programs
• 401(k) Retirement Savings Plan with a company match
• Supplemental benefits for full-time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level