Tram Driver - Alcatraz Cruises

Hornblower•San Francisco, CA

3d•Onsite

About The Position

The tram driver is directly responsible for using the TRAM efficiently and safely on Alcatraz Island. This includes providing friendly and professional service to visitors, proper maintenance of the TRAM, and expert driving to ensure comfort and minimize hazards. The tram driver also manages boarding lines and all crowd control responsibilities at the Alcatraz dock. This is a position for July through November.

Requirements

Must have a valid, state-issued Driver’s License
Must have clean driving record
Preemployment Background - must be cleared
Must have 2 years customer service experience
TWIC required
Must demonstrate good driving skills
Must have excellent verbal and written communication skills, including conflict resolution skills
This position conducts random drug screenings
Open schedule and ability to work any assigned schedule, including holidays and weekends
Ability to work a shift that may start as early at 8:20 am or end as late as 10:00 pm
Shifts are 8 hours

Nice To Haves

Knowledge of another language in addition to English is preferred

Responsibilities

Drive tram safely, according to driving guidelines outlined by NPS Standard Operating Procedures
Prepare SEAT for daily operations prior to beginning of the shift
Assure that all daily maintenance and safety checks are performed and logged, reporting all maintenance requirements to Supervisor, within specified time frame
Actively monitor and maintain a safe environment for visitors riding the tram and de-boarding
Maintain, within safety guidelines, SEAT arrival and departure schedules
Advise visitors, as necessary, of site safety
Strictly follow driving guidelines outlined in the National Park Service SOP
Manage the boarding and offloads of departures and arrivals; assure that boats depart in a timely manner
Complete all training courses deemed appropriate to SEAT Driver job
Be thoroughly familiar with NPS emergency procedures and respond should an emergency arise
Monitor and maintain a safe environment for riders and visitors walking on roadways
Other duties as assigned