Tram Driver

GTA-IB Management LLC • Palm Harbor, FL

11h • Onsite

About The Position

Greet and welcome arriving guests as they enter the resort. Assist both arriving and departing guests with luggage. Drive a 15 passenger mini-bus to assist guests with transportation around the resort 24 hours a day, 7 days a week.

Requirements

• High school or equivalent (GED) education required.
• Must be able to speak, read, write and understand English.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written and use of two-way radio device.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Must be able to handle guest golf clubs for storage.
• Must be able to respond to guest requests and business volume quickly and efficiently.
• May be required to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations.
• Must have Florida Driver’s License

Responsibilities

• Meet and greet guests at their car/transport vehicle. Welcome and escort guests to and from their rooms and assist with luggage handling during the check-in and check-out procedure. Inform guests of all safety features and promote and up-sell resort outlets, amenities and features. Attend to door and all luggage duties.
• Drive a route over the six and a half miles of roads on Innisbrook Golf and spa Resort property, to transport guests and large groups to and from designated Tram stops on property.
• Interact with guests while driving a tram. The bell services agent being in a guest-contact position, answers guests’ questions on the tram, pointing out Resort features, giving information and up selling amenities of the Resort.
• Transfer of guest luggage and golf clubs to ensure proper handling and completion. During check-in process, Bellman to explain guest rooms, key lock, emergency exists, check bathroom toiletries, luggage rack in closet, offer ice, telephone extensions, check air conditioning, offer T-times and ensure guest accommodations are up to expectations.
• Inspection of vehicle to assure tram / bell van is in proper safe working order and filling out of daily Inspection log.
• Maintaining a clean vehicle by sweeping the inside and wiping down the seats when needed. Along with washing the outsides of the vehicles.
• Any additional request involving assignments (light-duty in nature) as requested by the manager on duty.
• Being eyes and ears on the Resort, ready to report any anomalies, traffic hazards or circumstances which need to be reported to Security Department, the Bell Captain or Front Office Management team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees