Training technician

Desjardins • Montreal, QC

5d

About The Position

Temporary position for 12 months. As a training technician, you assist with needs analysis as well as training logistics and delivery. You help with quality assurance throughout the product/service delivery process. You serve as technical collaborator and provide discipline-specific support for your unit’s activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing. You draw on your sound decision-making skills to solve technical problems and help develop and improve methods and procedures.

Requirements

• General college diploma in a related field
• A minimum of two years of relevant experience
• Knowledge of French is required
• Intermediate advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Nice To Haves

• Action oriented
• Customer Focus
• Decision quality
• Differences
• Nimble learning
• Situational adaptability

Responsibilities

• Provide technical support for operational issues
• Serve as internal resource person and provide operational support to continually improve service.
• Help roll out and maintain software and manual and automated processes.
• Train users
• Help prepare technical notes to enhance the skills and knowledge of users
• Help practitioners follow procedures and use your unit’s tools and systems.

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree