Training Technician II

Commonwealth of Massachusetts • Westborough, MA

9d

About The Position

The Department of Mental Health (DMH) is seeking a Training Technician II. As a member of the Learning and Development Team, the Training Technician will be addressing the training needs of DMH staff throughout assigned areas (Western Mass Area & Central Office [Statewide]). Duties will include coordinating and delivering training programs including both New Employee Orientation curricula and curricula designed to meet the ongoing professional development needs of DMH. The Technician will provide on-the-job training to staff and also maintain training records using a Learning Management System (LMS). This position requires a work schedule that meets the training needs of off shift (2nd and 3rd shift) and weekend staff as needed.
Please note: Travel to other DMH offices and facilities is required for this position. Candidate will need access to reliable transportation.

Requirements

• Applicants must have at least (A) three years of full-time, or equivalent part-time, professional experience in teaching, instructing or training work which included the planning, development or implementation of educational or employee training programs as a major duty, or (B) any equivalent combination of the required experience and the substitutions below.
• Ability to understand, explain and apply the laws, rules, regulations, policies, and procedures governing the assigned location/programs.

Nice To Haves

• Strong communication skills and or experience with group meeting facilitation or delivering a presentation to an audience.
• Competence with MS Office Suite, including Word, Excel, and PowerPoint.
• The ability to foster a positive work environment, establish and maintain effective and productive professional relationships.
• Willingness to work intermittent flexible hours which may include nights/evenings and/or weekends.
• Willingness to work at all facilities/sites in the assigned Area.
• Reliable transportation to travel to facilities and sites statewide.
• Given the population served, bilingual or multilingual fluency.

Responsibilities

• Presents training effectively on designated topics.
• Delivers training content in a consistent format according to the prescribed curriculum.
• Reinforces the Agency's mission, vision and values during presentations.
• Fulfills all training logistical requirements to ensure the delivery of high-quality professional trainings.
• Uses the Learning Management System (LMS) to track staff training participation and compliance with mandatory trainings
• Assists staff in the use of the LMS and the Learning Calendar to register for trainings and/or monitor their professional development activities.
• Assists with quality assurance activities such as collecting and reviewing training data to improve training effectiveness.
• As a member of the Learning and Development team, collaborates with the other team members to design and implement an annual area training needs assessment.
• Assists in the development of the area training plan based on assessed needs.
• Assists in the marketing and communication regarding Learning and Development activities.
• Provide excellent customer service such as assisting DMH staff to navigate and use the Learning Management System or the DMH Learning Calendar.
• Participates in state-wide Learning and Development projects as assigned.
• Attends trainings, meetings and conferences, and other planning forums as required.
• Performs other duties as required.

Benefits

• Comprehensive Benefits
• When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
• Explore our Employee Benefits and Rewards!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees