Training Specialist II

Advocates•Westborough, MA

11d•$55,000 - $60,000•Onsite

About The Position

The Training Specialist II facilitates trainings in core certifications and other areas of professional development; schedules and maintains a catalogue of trainings and facilitators and works in collaboration with the training and development team to ensure a robust employee training program. This position is in-person based in Westboro, Monday through Friday 8:30am-4:30pm.

Requirements

BA in Education, Human Services or related field.
1-2 years’ experience in training or human services.
Excellent written, verbal, interpersonal and presentation skills that engage adult learners.
Must have strong computer skills. Experience with Microsoft Office- PowerPoint required. Familiarity with or willingness to learn to use Learning Management Systems.
Ability to maintain confidentiality of information
High energy level, superior interpersonal skills, ability to work independently as well as part of a team.
Must possess ability to multi-task in fast paced environment and maintain a professional level of customer service at all times.
Must have strong organizational skills and attention to detail.

Nice To Haves

Strongly prefer that a candidate will have a demonstrated understanding of and competence in serving culturally diverse populations.

Responsibilities

Deliver trainings to employees using a variety of instructional techniques. Trainings to include CPR/First Aid, Crisis Intervention, New Hire Orientation, and additional trainings as required.
Ensure continuous quality improvement through observations, assessments, mentorship, and coaching of facilitators. Ensure facilitators maintain appropriate credentials and certifications to conduct trainings.
Assist in the creation and development of training curriculums that meet the needs of the organization and are aligned with the agency values and mission.
Develop training calendar and ensure sessions and courses are entered into the Learning Management System. Schedule additional facilitators and interpreters, as needed.
Assist in maintenance of the LMS. Add course content, monitor attendance records, update employee training data., generate reports.
Provide support to employees in the use of the Learning Management System.
Submit training attendance records to third party vendors to obtain certificates.
Maintain required certification to train in CPR/First Aid and crisis management.
Attend and actively participates in supervision and staff meetings.
Adhere to all principles related to the Advocates Way.
Ensure that clients are treated with dignity and respect in accordance with Advocates’ Human Rights Policy.
Perform all duties in accordance with agency policies and procedures.
Strictly follow all agency Performance Standards.