Training & Technical Assistance Associate

Compass Working Capital•Boston, MA

4d•$55,590 - $64,839•Hybrid

About The Position

Compass is seeking a results-oriented, highly organized, and collaborative individual to provide programmatic and operational support on their Programs Team. This associate will support initiatives core to the Programs Team’s field-building work, provide day-to-day coordination for their online training and community-building platform, assist with the development of training and technical assistance offerings to housing partners, and support the planning and execution of their National FSS Conference. The Training & Technical Assistance Associate will also play a key role in ensuring smooth and efficient Programs team operations and will support the delivery of high-quality services to Compass’ partners and stakeholders. This position reports to the Training and Technical Assistance Manager.

Requirements

Commitment to Compass’ mission and passion for working with families with low incomes
Cultural humility: openness to and respect for others’ cultures, identities, and lived experiences
Some knowledge of and familiarity with the FSS program, including program policy and financial coaching topics
Ability to manage multiple tasks and competing deadlines.
Strong interpersonal and communication skills, including the ability to communicate clearly, listen effectively, and demonstrate sound judgment.
Ability to build strong, trusting relationships with partners and staff across the Compass team.
Strong organizational and execution skills; detail-oriented with the ability to complete work accurately, efficiently, and on time.
Ability to simplify and clearly present complex concepts in training materials
Proactive and entrepreneurial mindset with the ability to creatively problem solve, prioritize, create actionable plans, and deliver tangible outcomes in a growing organization.

Nice To Haves

Knowledge of the Family Self Sufficiency (FSS) Program
Experience and/or educational background in instructional design, learning experience design, or curriculum design.
Marketing and communications experience

Responsibilities

Support the delivery of Compass’ training and technical assistance offerings to partners: Maintain knowledge of the organization’s core FSS and financial coaching programs. Assist with the development of FSS training materials to promote best practices and client-centered programming. Coordinate and lead training sessions with partners: facilitate scheduling, manage Zoom meetings, and lead communications to training attendees. Assist with the collection of feedback on the impact of training and technical assistance. Assist with tracking the impact of new training initiatives and preparing reports for internal and external stakeholders.
Assist with the creation and management of content for Compass’ proprietary online learning platform, FSS Link: Upload resource content, ensuring it remains up to date, working closely with other Compass team members as needed to make content updates and develop new materials. Coordinate with the Marketing and Communications team to create marketing materials and/or direct messages to FSS Link users focused on increasing their awareness of services and support on the platform. Respond to posts on the discussion board. Assist with and/or lead monthly webinars, quarterly trainings, and “Community Conversations” for FSS Link members. Provide updates to the FSS Link community about new content and training opportunities.
National FSS Conference planning and execution: Under the leadership of the Director of Training and Technical Assistance, support the planning and execution of a leading national conference for operators of FSS programs. Responsibilities include but are not limited to: researching potential speakers, supporting agenda creation, managing communication with attendees and speakers, etc.
Other projects and duties in line with Compass’ Strategic Plan and operating goals.

Benefits

Healthcare: medical, dental, vision: Compass covers up to 80% of employee premiums and 80% for dependents. There is no waiting period to enroll in health insurance.
Paid time off: Employees receive up to 36 Wellness days and 8 holidays per calendar year, plus the final week of the calendar year off and Fridays in August as organizational wide holidays. All employees enjoy a two-hour early closure starting the Friday after Memorial Day through the week of Labor Day.
Parental Leave: Employees who have been employed for at least three (3) months are eligible to take up to 12 weeks of unpaid leave. Employee must be with the organization for six (6) months to receive up to twelve (12) weeks of full pay from the organization.
Retirement plan 401(k) & 3% match
Life insurance & disability Insurance
Flexible Spending Account (FSA)
Dependent Care Flexible Spending Account
Professional development & certification
Pre-tax commuter benefits
Employee Assistance Program (EAP)
$200 one-time stipend for work from home expenses
Up to $40 per month for personal internet expenses