Training Specialist (Harwood Hospitality Group)

Hôtel Swexan•Dallas, TX

9d•Onsite

About The Position

The Training Specialist is responsible for supporting the training and development of all hourly front of house (FOH) employees while assisting with onboarding, compliance training, and maintaining training systems and materials. This role partners closely with restaurant leadership, Human Resources and the Training team to ensure consistency in service standards, operational procedures, and employee development across all concepts. The ideal candidate is highly organized, passionate about hospitality, and enjoys coaching and developing others in a fast-paced restaurant environment.

Requirements

At least 2 years of restaurant, hospitality, training, or supervisory experience preferred
Passion for employee development, hospitality, and operational excellence
Strong organizational and communication skills
Experience working in high-volume hospitality environments preferred
Ability to coach and motivate employees in a positive and professional manner
Proficiency with Microsoft Office, Canva and/or restaurant management systems preferred

Responsibilities

Model and promote teamwork, professionalism, and Harwood Hospitality Group standards across all teams
Maintain a positive and professional attitude
Support restaurant leadership and the Learning & Development team with onboarding, training, and development of hourly employees
Facilitate new hire onboarding and orientation for incoming employees
Assist with training execution for FOH hourly team members, including service standards, menu knowledge, POS systems, and operational procedures
Support ongoing education through tastings, informational sessions, and hands-on coaching
Assist with maintaining and updating training materials, guides, and reference documents
Support compliance initiatives including food handler certifications, alcohol awareness training, safety training, and sanitation procedures
Observe employee performance and provide coaching and feedback to support development and consistency
Communicate training opportunities, operational observations, and employee progress with restaurant leadership
Use tact and professionalism when interacting with guests, vendors, and employees
Assist with maintaining operational standards and communicating repair or maintenance concerns to management
Comply with all company policies, procedures, and legal requirements
Follow all rules and conditions of employment outlined in the Employee Handbook
Perform additional duties as assigned
Support and facilitate hourly employee training programs, including orientation, initial training, refresher training, and ongoing development
Assist in maintaining and organizing training systems and materials for FOH hourly teams
Work closely with managers and trainers to ensure consistency in training execution across concepts
Attend meetings, trainings, and informational seminars as required
Demonstrate strong communication and interpersonal skills with employees at all levels
Maintain flexibility to work a variety of shifts including mornings, evenings, weekends, and holidays as needed
Safely and effectively operate restaurant equipment, tools, and software systems
Ability to multitask and remain calm in a fast-paced hospitality environment
Work in environments with variable noise, lighting, temperature, and crowded conditions
Ability to stand and walk for extended periods of time and move safely throughout all areas of the restaurant
Ability to occasionally lift and move up to 50 pounds