Training Specialist (Healthcare) - NYC
About The Position
As a Training Specialist, the work you’ll do at GDIT will be impactful to the mission of the New York State Department of Health Medicaid Management Information System program. You will play a crucial role in performing the duties of a Provider Outreach Regional Representative for the eMedNY Program in the NYC area. As a Training Specialist supporting the Provider Services department, you will be trusted to represent the company to external and/or internal customers, supporting Medicaid related claims and billing questions. You will provide assistance and problem resolution to our provider community and other stakeholders. You will also respond to non-routine customer calls, email and web inquires, providing a single point of contact for issues and questions. This role requires the selected candidate to reside in one of the New York City boroughs, which includes Bronx, Brooklyn, Manhattan, Queens or Staten Island, NY.
Requirements
- BA/BS degree plus 2+ years’ experience, or 5+ years’ experience, or equivalent
- Working knowledge of all Microsoft Office applications, including Outlook
- Strong communication (oral & written), interpersonal, organization skills
- Strong work ethics and flexibility
- Ability to learn quickly
- Ability to work independently or as a part of a group
- Reside in one of the New York City boroughs (Bronx, Brooklyn, Manhattan, Queens or Staten Island, NY)
Nice To Haves
- Healthcare billing and claims experience
- Teaching/training experience
- Experience with Zoom, Microsoft Teams
Responsibilities
- Provide subject matter expert support on NY Medicaid billing and enrollment practices to the provider community, including claim resolution support
- Provide technical training to NY Medicaid Providers on eMedNY billing, enrollment and program requirements
- Interface with the NY Medicaid provider community to support them with system and program changes
- Provide support in face-to-face encounters, phone consultations, group training, seminars and webinars
- Provide feedback internally on challenges providers are encountering and trends
- Develop training and content materials as needed
- Present information at various provider associations meetings
- Provide testimony for Medicaid fraud legal proceedings
- Travel quarterly/yearly to the Albany, NY area for meetings/conferences
- Perform other duties as necessary
Benefits
- AI-powered career tool that identifies career steps and learning opportunities
- An internal mobility team focused on helping you achieve your career goals
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full flex work week
- Variety of medical plan options, some with Health Savings Accounts
- Dental plan options
- Vision plan
- 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- 15 days of paid leave per calendar year to be used for vacations, personal business, and illness
- 10 paid holidays per year
- Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
