Training Specialist II

VyStar Credit Union•Jacksonville, FL

About The Position

The Training Specialist II facilitates training programs, in support of organization’s mission and goals, such as new hire classes for branch and contact center employees. The role is responsible for keeping training materials up-to-date, and for creating instructor led training (ILT) events, assigning assessments, monitoring enrollments and verifying test scores in the VyStar Learning Center. In addition, they are expected to recommend training re-design alternatives and, on occasion, designing both traditional and e-learning modules under the supervision of VyStar’s Technical Training Manager. The Training Specialist II will partner with others in the department to mentoring and certify new Training Specialist IIs (via team-teaching and subsequent coaching) who are working toward becoming certified to solo-teach the above training programs. In addition, they responsible for directing the activities of the training participants within the physical or virtual classroom and are expected to travel or train offsite as business needs dictate. This position reports to VyStar’s Technical Training Manager and can expect the following mix of duties: Training Preparation and Facilitation (70%), Training Support & Design Projects (30%).

Requirements

Either a Bachelor’s degree in a business curriculum or a related field or 8 years of work experience is required.
At least three years total experience in training facilitation for adult learners, both in person and in virtual classroom environments.
Two years of supervisory experience is needed to manage classrooms.
Problem solving ability, strong verbal and written communication skill and an ability to work well with others are required.
Strong ability to organize, handle frequent interruptions in work, facilitate events and work a flexible schedule is required, which might include overnight travel.
Demonstrates proficiency in Microsoft Office Suite applications (i.e., Word, Power Point, Excel and Publisher) and e-learning authoring software, Storyline.
Possesses the ability to successfully coordinate pre and post-training activities for training participants via the VyStar Learning Center.

Nice To Haves

Certification through a recognized training organization, such as ATD, in design and/or facilitation for the virtual classroom or demonstrate comparable prior work experience.
Knowledge of web-based training development is preferred.

Responsibilities

Coordinates and conducts training classes and administers/monitors testing.
Provides technical assistance (i.e. product and system assistance) to VyStar’s Technical Training Manger as required.
Exercises leadership of trainees in training and training related activities.
Counsels and disciplines trainees as needed.
Facilitates adult learning exercises.
Ensures training materials are available for training classes.
Completes trainee evaluations on all trainees for applicable classes.
The trainee evaluation will be provided to the trainee’s manager and also remain as part of the trainee’s permanent employee records.
Assists in the collection of training needs analysis data, as required.
May be called upon to work with other Training Specialists, VyStar’s Technical Training Manager and/or the VP of Organizational Performance and Development in the development/authoring/editing and maintenance of computer-based/e-learning modules, blended learning, and traditional classroom training courses.
Provide up-training as required at branches (local and remote).
Works with the other Training Specialists, VyStar’s Technical Training Manager and/or the VP, Learning & Development and other departments to fully understand changes in policies and procedures that might be relevant to existing or new training modules.
Works with the other Training Specialists, VyStar’s Technical Training Manager and/or the VP, Learning & Development to ensure that the changes in policies and procedures developed by the respective departments are included in new training material.
Updates all training materials as needed by applying Information Mapping methodology to VyStar procedures, VyGuide content and all training-related content.
Performs other duties as assigned.
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work.
To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates.