Training Specialist II

University of Central Florida • Orlando, FL

16h

About The Position

The Division of Student Success and Well-Being (SSWB) is seeking a Training Specialist II to join the Student Success Technology team, which provides training and end-user support for technologies used within the Academic Success Coaching model, across SSWB, and campus-wide. The Training Specialist II will provide primary user support for the academic planner (Pegasus Path) and new user on-boarding and training for the EAB Navigate360 CRM (myKnight STAR). This position/classification may be moved at management's discretion within the SSWB division to a commensurate level position as determined by the Vice President of Student Success and Well-Being or his/her designee.

Requirements

• Bachelor's degree or Master's degree and 2+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6) .

Nice To Haves

• Proven ability to design, develop, and facilitate effective training programs, workshops, and instructional materials.
• Hands-on experience creating engaging instructional content within Learning Management Systems (LMS) and e‑learning software.
• Experience using or administering CRM platforms.
• Proficiency using multimedia production and video editing software to create high-quality digital content.
• Background in academic advising, student coaching, or professional experience within a higher education environment.
• Excellent written and oral communication skills, including presentation experience.
• Excellent organizational skills and high level of attention to detail.

Responsibilities

• Design, develop, and deliver training to support end-users for various technologies, including the development of manuals, job aids, videos, and asynchronous learning modules.
• Serve as an application administrator for the EAB/myKnight STAR staff site site (Navigate360), including the administration of system configurations and processing of internal and external call tickets.
• Collaborate with the Academic Success Coaching community to develop business processes, documentation, and training to support campus technologies such EAB/myKnight STAR and the academic planner.
• Perform needs assessments, evaluate training effectiveness, and generate unit reports.
• Participate in on-going training with EAB and other vendor technologies to develop necessary competencies to support end-users.
• Other duties as assigned in support of special projects, initiatives, and committees.

Benefits

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level