Training Specialist II

University of Central Florida • Orlando, FL

1d

About The Position

The Division of Student Success and Well-Being (SSWB) is seeking a Training Specialist II to join the Student Success Technology team, which provides training and end-user support for technologies used within the Academic Success Coaching model, across SSWB, and campus-wide. The Training Specialist II will provide primary user support for the academic planner (Pegasus Path) and new user on-boarding and training for the EAB Navigate360 CRM (myKnight STAR). This position/classification may be moved at management's discretion within the SSWB division to a commensurate level position as determined by the Vice President of Student Success and Well-Being or his/her designee. Are you ready to unleash YOUR potential? As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Requirements

• Bachelor's degree or Master's degree and 2+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
• Excellent written and oral communication skills, including presentation experience.
• Excellent organizational skills and high level of attention to detail.

Nice To Haves

• Proven ability to design, develop, and facilitate effective training programs, workshops, and instructional materials.
• Hands-on experience creating engaging instructional content within Learning Management Systems (LMS) and e‑learning software.
• Experience using or administering CRM platforms.
• Proficiency using multimedia production and video editing software to create high-quality digital content.
• Background in academic advising, student coaching, or professional experience within a higher education environment.

Responsibilities

• Design, develop, and deliver training to support end-users for various technologies, including the development of manuals, job aids, videos, and asynchronous learning modules.
• Serve as an application administrator for the EAB/myKnight STAR staff site site (Navigate360), including the administration of system configurations and processing of internal and external call tickets.
• Collaborate with the Academic Success Coaching community to develop business processes, documentation, and training to support campus technologies such EAB/myKnight STAR and the academic planner.
• Perform needs assessments, evaluate training effectiveness, and generate unit reports.
• Participate in on-going training with EAB and other vendor technologies to develop necessary competencies to support end-users.
• Other duties as assigned in support of special projects, initiatives, and committees.

Benefits

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level