Training Specialist II

Ahold Delhaize•Hyattsville, MD

1d•Onsite

About The Position

Reporting to the Manager of Learning and Development, the role is responsible for developing, implementing, and maintaining learning materials, evaluation protocols, logistics procedures and tools associated with the design, development and delivery of associate training and learning resources and opportunities. The ideal candidate has proven experience with program management, instructional design concepts, class facilitation (online and in person), learning evaluation, change management, learning activities coordination and analytics/reporting.

Requirements

Bachelor's degree in education, Comms, HR or Business Administration preferred
3-5 years’ experience designing learning solutions and developing training materials
E-learning development experience
Adobe Acrobat, Adobe Illustrator, and Adobe Photoshop.
Strong interpersonal, verbal, and written communication skills to effectively work with all levels of employees within a matrixed organization, and coordinate training with vendors, management, supervisors, and associates.
Analytical skills to identify trends, make recommendations and identify areas for possible process improvement.
Strong organizational and time management skills to manage records in an easy-to-access manner and manage multiple projects concurrently in a structured and organized manner.
Intermediate technical skills using Microsoft Office Suite (Excel – pivot tables, formulas; Word, PowerPoint) and experience using learning implementation systems with ability to create and maintain training instances in system, log certifications for internal and external trainings and accomplishments, and generate reports.
Intermediate project management and change management skills
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Responsibilities

Conducts comprehensive needs assessments and analysis to develop targeted learning solutions for key roles.
Collaborates with internal & external partners and Learning and Development manager to create engaging and effective learning materials, including presentations, job aids, user guides, and e-learning modules.
Creates innovative, scalable, flexible, easy to implement programs while considering the realities of the retail business environment.
Utilizes a variety of instructional methods and technologies to meet diverse learning needs and preferences, while considering existing and available resources and tools.
Collaborates with HR business partners, retail leadership and subject matter experts to collect, create, and maintain functional training plans for retail associate roles.
Collaborates with the business to develop new content for project specific initiatives (for example, a product launch in the stores) to help educate store associates on imminent changes.
Develops comprehensive learning solutions that might include training materials, evaluations, activities/practices.
Provides support, guidance and mentoring to junior Learning & Development (L&D) specialist as needed; provides direction and guidance to external instructional design partners.
Owns the implementation of learning initiatives measurement/evaluation (new and ongoing) for retail. This includes but is not limited to training sessions management, communications, management of learning tools, reporting, insights based on analytics.
Utilizes the Learning Management System (LMS) and other tools (such as PowerBI) to create reporting that is easy to understand for business partners.
Maintains reporting and communicates results to business partners.
Evaluates effectiveness of training courses and utilizes relevant evaluation data to revise materials and recommend and implement changes in instructional objectives and methods.
Consistently adjusts learning measurements to match the evolving needs and objectives of the business.
Continuously improves training content and methodologies based on evaluation data and emerging trends in the field of learning and development.
Leads the delivery of both in-person and virtual training sessions, ensuring participants are actively engaged and understanding of the material.
Utilizes a variety of facilitation techniques to accommodate different learning styles.
Conduct Train-the-Trainer and dry runs as needed to prepare delivery team and gain adjustments from key stakeholders and subject matter experts
Demonstrate change management in an effort to align understanding, communicate the why, and provide the overall big picture to support organizational/community/functional initiatives.
Manages communication vehicles (such as the training inbox) and learning vehicles (learning management system, the intranet) to ensure optimal learner experience.
Manages learning offerings in the LMS (creates course requests, testing, deployment) and pulls appropriate reports to determine key metrics such as completion rates, pass rates, participation rates.
Creates, shares, and follows-up on training reports for all learning assignments completion.
Maintains training calendars, enrollment communications and overall documentation of retail training processes.
Continuously improves processes to advance the support work that our group leads and look for efficiencies.
Collaborates on completion of departmental activities in areas identified as priorities and other duties as assigned.